Exceptional

Exceptional

Very good

nice place, but management dismissive...

Liked: rooftop bar - merchant and trade - is great
Disliked: We booked our stay through booking.com. I doublechecked - through that portal - that we could bring our two dachshunds and got a reply that said yes. I then reached back out to make sure that there would be a bath tub in the room. We do not currently have a tub because we had a leak in the only bathroom we have with a tub and that necessitated a complete remodel of the bathroom. The hotel was in a great location in uptown charlotte and my partner used to take baths to relieve stress, so i thought it would be a great valentine's day gift to get a room with a tub. I did not receive a reply on the bathtub question so i looked at online room pictures and saw a tub and though we were good. immediately after checking in, we went to the room to find no bath tub. I immediately called down and asked if they had a room with a tub and went over the back and forth through booking.com. i was told there were no rooms available with a tub so i asked if we could cancel our reservation. i realize that there is a no refund policy, but we were not responded to by the hotel through our booking.com reservation and it was an honest mistake. i was told the best they could do was give a $50 credit. we reluctantly agreed, since there was no other option, and at least got to enjoy the merchant and trade bar at the roof top. Upon checking out, i was told that the $50 credit was not going to be returned to my card but instead would be a credit to be used in the restaurant. john anthony also denied that the email i sent to booking.com making sure that there was a bath tub, was a legitimate email, even though I showed him the back and forth emails on my phone. Today, I find out that there has been a refund of $38 returned to my card. I can't recommend this hotel, and the unprofessional, dismissive manner that john anthony treated us with is unacceptable.

Exceptional

Perfect weekend there

Liked: Boyfriends 65th birthday. By far best choice in location, food, quality service. Perfect weekend

Exceptional

Decent

Liked: Desk staff was super friendly and attentive.
Disliked: Hallway lighting was out. Cleaning staff left setting to wand. When turning on shower got blasted with water.

For the price guests should...

Liked: Location cleanliness treat staff
Disliked: Stood in line for Merchant & Trade for New Year’s which was why we chose the hotel for that price