Kimpton Schofield Hotel, Cleveland

Would definitely stay again; great location in Cleveland; walking distance to many bars and restaurants and shops.

Liked: Cute rooms; staff takes great care of the guests.
Disliked: Mini fridge in our room stopped working - some food went bad.

Exceptional

Liked: Great location, friendly & helpful staff, clean rooms, and a good restaurant attached.

Decent

Liked: Very comfortable
Disliked: Price. A bit dated. Better places for 1/2 the cost..

Use to be a great...

Liked: Lobby
Disliked: Was a very creepy room with bugs

Very poor

Liked: No windows- the room was like a prison cell. Woke up itchy from head to toe. No breakfast. Will not stay at Kimpton again- we will stick to Marriott convoy

Passable

Liked: Great location!
Disliked: Front desk staff in my experience were rude and very resistant to providing hospitality

Superb

Very good

Superb

Nice but need to be...

Liked: Hotel.is nice
Disliked: The room did not have mini bar coffee machine and also i needed plug converter so badly they could not find any as this is a hotel they need to think about foreign travellers

Subpar

Liked: Location, trendy, good restaurant, fireplace area
Disliked: Valet process was horrendous. The attendants were nice but extremely understaffed. Took at least 30 minutes to have an attendant give me a ticket to park my car. The hotel lacks attention to small details which sets apart good hotel from luxury hotel. Example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets outdated so no longer hold a heavy plug, room fridge froze all of our food, one ply toilet paper (though o realize this could be due to plumbing issues in an old building) and old dresser that was difficult to open. The WORST Part…the cleaning staff left my door propped open after they finished the room with all of my things inside. No clue how long it was like that. The front desk simply offered an apology and said it’s been an on-going problem! This is completely unacceptable.