Would definitely stay again; great location in Cleveland; walking distance to many bars and restaurants and shops.

Liked: Cute rooms; staff takes great care of the guests.
Disliked: Mini fridge in our room stopped working - some food went bad.

Very good

Superb

Nice but need to be...

Liked: Hotel.is nice
Disliked: The room did not have mini bar coffee machine and also i needed plug converter so badly they could not find any as this is a hotel they need to think about foreign travellers

Subpar

Liked: Location, trendy, good restaurant, fireplace area
Disliked: Valet process was horrendous. The attendants were nice but extremely understaffed. Took at least 30 minutes to have an attendant give me a ticket to park my car. The hotel lacks attention to small details which sets apart good hotel from luxury hotel. Example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets outdated so no longer hold a heavy plug, room fridge froze all of our food, one ply toilet paper (though o realize this could be due to plumbing issues in an old building) and old dresser that was difficult to open. The WORST Part…the cleaning staff left my door propped open after they finished the room with all of my things inside. No clue how long it was like that. The front desk simply offered an apology and said it’s been an on-going problem! This is completely unacceptable.

Exceptional

I was disappointed just want...

Liked: It was a very nice and clean place
Disliked: Had trouble with getting the right room was given a room that belonged to someone else but keys didn’t work so had to go back to the front desk and get correct room number and keys. Valet lost my car took over an hour to get my car from them.

Exceptional

Superb

Moderate

Liked: The hotel was clean. The food at the Betts was excellent. Convenient access to Rocket Morgage Fieldhouse.
Disliked: There was a $100 charge that I was unaware of. Staff was not very personable. Kind of expensive.