Kimpton Riverplace Hotel, Portland

Good view; arrived about 2 hours early and was allowed to check in which was nice; good walking location to see all of Portland.

Liked: Nice hotel; good location to attend concert at Keller Auditorium.

Exceptional

Very pleasant - hope to...

Liked: Awesome location on the river and close to the Keller where we went to see a show. Dinner at the restaurant was great and the server was very pleasant.
Disliked: No complaints. Need to be careful when using Booking.com - some confusion regarding the fact that I booked a room with free parking - that did not show up when we were checking in.

Terrible because of property damages...

Liked: Great beds.
Disliked: Parking. The check in guy said that the only parking they had was very high cost valet parking. They then said there was street parking outside, but they did not recommend it if there was anything of value in the car. Since we had been traveling, we had many belongings in a roof top carrier that could not be conveniently be removed for a two night stay. He also said there was a public inside structure down the street that had security cameras and other protections. I thanked him and went to park the car. What he didn’t tell me was that the public lot had very low ceilings and that the posted height limit was not visible at night. As a result, entering the lot destroyed the roof top carrier.I explained the situation to the clerk, who apologized. I asked for a form they used for guests to request reimbursement for damaged property. He said they didn’t have one but that he would leave a note for his manager to read in the morning. He also said the hotel would comp me for that nigh’s parking. I thanked him but said that I had already paid for the parking and that they had no other safe parking to offer me.After breakfast. I stopped at the desk and asked a more senior person if they had received a note from about the situation. He was very curt and told me that they were not liable for damage to customers’ property off hotel property. I said that the hotel had directed me to the parking lot, was very precise in describing the security precautions but said nothing about the unusually low height limits. He interrupted me and said “hotel staff did not direct you to the garage. You were given options.”When I said that was a narrow and inaccurate description of what staff told me, he interrupted me and said “since you are threatening litigation,here’s the card of the senior manager.” As I told him I was not threatening litigation he turned and walked away.

Good

Very good

Liked: In town for a funeral. Slept, showered, left.
Disliked: Gal said she was upgrading our room. We wound up on the side by the road instead of the river view we booked and trucks started delivering at 6 am