This time around was ehhh - I stay at your hotels and usually it's a good experience but me and my husband were disappointed this time around and we are easy going people but we definitely didn’t get what we paid for.

Liked: Some of the staff we encountered were nice.
Disliked: Check in, room, and checking out. Took way too long with what we paid for the room.

If location is everything, this is it. Perfect walking distance to the Saban Theater where we go for shows on a regular basis. They have a great little bar/restaurant sitting right on top and outdoors by the pool. They have great food and it is available for in-room service as well. We stayed in a suite one other time and that was fantastic. The room we had this time was very nice, just wish the bed was a bit more comfy. They also have a wine reception.

Liked: This is a well apportioned and updated hotel.
Disliked: Bed was a bit too hard for my liking.

Exceptional

Liked: Roof top bar/restaurant

Overall good stay but hotel...

Liked: This was at least our 6th stay at this hotel. Overall it was a good experience, and the customer service is always top-notch.
Disliked: This is a beautiful hotel, and they've thought of a lot of details to make your stay comfortable, but they could be maintaining the property better. Somehow, every time we stay at this hotel, there is something wrong with the room which requires us to wait to be moved to another room, or wait for maintenance. We've taken to making sure that we check in early enough in the evening to account for the time it may need to "fix" something. It's usually something minor like the automatic roller shade not going down, or a drip in the shower. Once it was the AC not working, and another time they had put us in the wrong type of room that we had booked. Also, the roof-top restaurant is usually pretty good, although expensive, but the food was a bit mediocre this time.

Fell short of expectations especially...

Liked: Location
Disliked: Wifi in room didn’t work due to poor bandwidth. Ended up in a wheelchair accessible room which had a disappointing bathroom experience.

Amazing amenities, great location, great...

Liked: Clean, great amenities, staff were lovely and the rooms are very comfortable. Food on the rooftop was very adequate! We loved it all. Great quiet location!
Disliked: Everything was great - nil concerns. Maybe just the other people staying there that were rude to the staff. Staff managed this extremely well.

Loved it, I will repeat...

Liked: The decor, the view, the quality of the sheets!

Comfortable with modern touch

Liked: Modern, clean, close to some attractions
Disliked: Expensive parking

Convenient & comfortable but not...

Liked: Great location, clean, comfortable rooms. Rooftop bar pleasant in warmer months.
Disliked: $35 "Amenity charge" added to bill. Is this to cover the 'free' coffee and happy hour wine? Also, no fitness center onsite (offsite associated gym available)

Good

Liked: Fantastic views from rooftop bar/restaurant

Superb