Avoid avoid avoid

Liked: Not much
Disliked: Location was bad, front desk staff couldn’t even recommend a lunch place, front entrance and lobby smelled like sewage, restaurant was awful and overpriced.

We booked a room with...

Liked: Clean
Disliked: Valet (gentleman didn’t seem happy the time we interacted with him)

Over-priced but sufficient.

Liked: Location was good, breakfast at the restaurent was excellant
Disliked: Worst hotel gym I've ever seen. Should be embarrassed. Also on the 4th floor the walls were peeling at the bottom, made it feel old and decrepit.

Good

Liked: The facilities (gym and lobby) are nice.Loved the toiletries.
Disliked: The bed was comfortable, but needs more blankets available. An easily accessible vending machine or wet bar would be nice.

We had an excellent time,...

Liked: Breakfast was amazing every day, we were so thankful we added that package to our reservation. Overall, the staff was very friendly and welcoming. Our room was clean, elegantly, decorated, and really a treat to stay in.
Disliked: Housekeeping schedule was pretty frustrating. We only had our room cleaned twice by our choice. Both times we knew we’d be out of the room for the majority of the day. On both occasions the room was not cleaned by the time we got back in the late afternoon. The first time we asked, and they sent someone immediately up. It still was rather frustrating. The second time, we left early in the morning and didn’t get back till after 4:20 PM. The housekeeper had just opened our door. Only two towels were stocked in the room, we needed extra towels. I would have appreciated better communication with our room cleaning.

Not a luxury hotel anymore.

Disliked: I had a suite. There was a leak in the bathroom. I had to pack everything and move to a smaller room. No help offered to move or any other apologies. I’ll never stay here again.

Great location, staff and restaurant...

Liked: Excellent downtown location - easy walking to everywhere. The in-house restaurant Panzano was superb - no need to venture out into the cold if you want a great meal in a great restaurant.
Disliked: Rooms are a little small but ok. There really isn't much lighting though so rooms seem really dark even with every light on.

Exceptional

Pleasant stay, Panzanos is great

Liked: The staff was responsive. Happy hour was fun, Panzanos has fine food. Price is reasonable. Text message from front desk to check on our comfort was nice.
Disliked: Having a reading light and charging capability on only one side of the king size bed (409) was very inconvenient. There was no lighting or electrical outlet on the left side of the bed. The large box only served as a stand for a glass of water and a book which I couldn't read due to lack of light. A lamp like the one on the desk would have been nice or one like on the right would have been grand. When we stay again, I would ask for a room with 2 queens which would have lighting in between the bed. It was a minus 0 day and night. Halls and elevators were cold but rooms were fine.