Love this hotel! Great place to stay if going to see Hamilton - a block away. Great price and the hotel is super cool :)

Liked: Fun and updated decor; friendly, efficient staff; enjoyable happy hour in the lounge; proximity to CIBC Theatre; wonderful restaurant - Steadfast, not affiliated with hotel but in same building, plus fun rooftop bar in the Kimpton.
Disliked: Nothing.

Exceptional

Exceptional. I’d stay again.

Liked: I loved everything about my stay! Emily provided excellent customer service.
Disliked: There was nothing I didn’t like.

Very good

Superb

Wonderful hotel and excellent location!

Liked: Excellent location from Union Station. We were able to walk from the station to the hotel and then to the Art Institute, the Symphony Center, and to many great restaurants. Plus, free wine happy hour, served in a very pleasant area … AND all the staff were friendly and helpful! It was our second stay at the Gray … and there will be a third!
Disliked: The carpeted stairs leading from the entrance to the check in desk might have been a little better illuminated… the first/last step was easy to trip on.

Bad

Liked: No positives
Disliked: Small, dark room. Pai$ for upgrade, superior king.

Very good

Liked: Excellent hotel and location
Disliked: Self parking in the mid $60s and valet parking for $83 per night is ridiculous.

Quiet and comfortable with access...

Liked: Very helpful staff. Close to anything you might want to do. Ease of valet.
Disliked: There was nothing I did not like about this stay.

Exceeded expectations!

Liked: Great respect for the architecture of the old building, quality decor, clean hotel, kind staff and kickstart coffee a nice touch