Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.

Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.

Superb

Very good

Superb

Basic

Liked: The bar downstairs
Disliked: The pictures are very deceiving the hotel room is very underwhelming and quite disappointing. The bathroom was incredibly small, room was really quite basic

Exceptional

Liked: Excellent location. Beautifully designed hotel

Exceptional

Exceptional

Exceptional

Exceptional