Took a while to book in as there were two guests complaining about their stay which was not a good start. We were then welcomed by the desk clerk who proceeded to book us in, but when the phone rang, despite there being two other people behind the desk, he decided to answer the phone and so we had to wait several minutes before he finished the call and continued to serve us. On Saturday evening after returning from the theatre, we decided to call room service - we were phoning for several minutes but there was no answer! My sister then decided to go down to the reception herself to be told there was no room service on Saturday evening. This was not such a problem, but the only thing I take issue with is that the number for room service is the same number you would need to ring if you have any emergencies, so thank goodness we did not need a doctor! I think you need to look into that. The hotel itself was very nice - breakfast very good, service in restaurant very good.

Liked: Rooms very clean.
Disliked: No room service or anyone on the desk on Saturday evening; tea/coffee not topped up on second day.

Good

The hotel itself is truly...

Liked: The hotel is absolutely beautiful
Disliked: The garden room (with the olive trees) isn’t open to residents only private functions.

Beautiful hotel but disappointed by...

Liked: The hotel itself was absolutely beautiful and the location was exceptional. We loved being right opposite a park with the most amazing Italian restaurant.
Disliked: The size of our room. I had paid extra for a 'superior' room, but unfortunately it felt quite cramped and although it was beautifully decorated I couldn't help but be a bit disappointed especially as this was a special and rare trip for my husbands 30th birthday.

A very nice 5 star...

Liked: Beautiful 5 star hotel in the heart of London. Elegant rooms, great facilities.
Disliked: The overall service in the bars and restaurants was somewhat disappointing for a 5-star hotel. The restaurant hostess was rather abrupt, and during breakfast, the staff seemed more focused on chatting among themselves (we overheard complaints about work) than attending to guests. Some tables remained uncleared for longer than expected. At the bar, while the staff was friendly, they were a bit too insistent on pushing us to order more. We understand that service in the hospitality industry has been declining, but this level of service is not what one would expect from a hotel of this caliber.

Disappointed

Liked: The property itself was beautiful
Disliked: The room was tiny and not sound proof. A wedding was downstairs and it was incredibly loud, it felt as if we were in the wedding party. The walls were shaking and the music was booming until midnight. When we told the staff they were not helpful and didn’t even offer an apology.A nice stay, but it was ruined by the lack of sleep, due to the extreme loudness of the music. For such a fine establishment and the cost, this was extremely disappointing.

Exceptional

Great location, just across the...

Liked: Clean and comfortable. Feels new and modern.

Exceptional

Sumptuous stay in cool Bloomsbury

Liked: Spectacular architecture! The 19th-century building is very impressive, outside and in. Every member of the staff was very friendly and helpful. Loved the bar!
Disliked: The rooms are quite plain -- especially in comparison to the public areas of the hotel -- but very functional.Bathrooms need more counter space.