Exceptional

Liked: The best place to stay in Winston-Salem, hands-down. Wonderful staff, wine and cheese happy hour, And walking distance to all the fun things in the historic/arts district
Disliked: Restaurant was ice cold at night, everyone was wearing jackets, including the servers.

Great with kids, beautiful hotel...

Liked: The building and architecture itself are stunning, rooms are clean and spacious (we had a corner room overlooking the RjR smoke stacks). Sink wasn’t draining (stopper was stuck) when we checked in and someone came immediately. Everyone was really kind and helpful, and the downstairs playroom as perfect with kids! Would certainly book again!
Disliked: Not property in particular, but tricky situation with kids - the expensive snack tray my kids devoured when I was in restroom. Might be good to advise families of this or to offer to remove in future. I didn’t even realize it was there in all honestly! $45 of snack devoured in 15 minutes lol. If you’re a family with small kids, you might want to hide it!

Basically I was cold the...

Liked: It was great to have a restaurant in the hotel. It makes it convenient.
Disliked: The lobby was very very cold. Their living room room area was also cold due to the outside doors always being opened to allow guests in. The restaurant was also cold due to the same reason. I always asked to be sat away from the cold. They did their best but again I was cold. The bed was hard, the pillows weren’t soft and my room was cold. I have to say as soon as I informed the front desk of these issues, they sent two soft pillows up and the heat went from 71 to 74. They did try to accommodate me. They also offered to send some tea up, I declined. Also, even though they offered free coffee in the living room from 6-10. There was not a coffee pot in my room. I missed that amenity. The comforter was not fluffy or warm.

Good

Exceptional

Superb

Very good

Iconic hotel with very comfortable...

Liked: Service at breakfast was quite slow but breakfast was good. Room was very good, spacious and comfortable. Valet service for the car was excellent.
Disliked: I would have expected spa facilities and a pool at a hotel of this standard that was disappointing. Room service took an hour at 5pm which was not good enough. Service in restaurant was very slow even when not busy.

Pleasant

Liked: We chose this hotel because it's pet-friendly, and they provided dog beds and bowls. The bed was also just right in firmness/softness. I liked the location of the hotel. There are a lot of restaurants and bars within walking distance.
Disliked: For the price, I expected more. We got the 'Premium King Room,' and it was only on the 3rd floor. It is an older building, but the room decor was collecting dust.