Exceptional

A very valuable experience

Liked: Room: I checked in around 6 PM, and the front desk staff was wonderful. Although my request for a room with a handheld showerhead wasn’t available at the time, the staff made a genuine effort to assist in fulfilling my needs, and I truly appreciate their help.Breakfast: I encountered a few billing issues with my breakfast charge, but the morning front desk staff was very proactive in addressing the situation. She reassured me that it would be passed on to the Food and Beverage Manager and even provided me with the manager’s business card for follow-up after my departure.Thank you to both staff members for their exceptional service!
Disliked: Breakfast Billing: My breakfast billing experience wasn’t ideal. I was initially informed that a technical issue would cause the charge to appear twice in my bank records, but that it would clear within 48-72 hours, which I understood. However, when I checked the records, I noticed three entries: one without the tip amount and two with incorrect tip amounts. The front desk staff was very helpful and explained that the Food and Beverage Manager was in a meeting. She collected my receipts and all relevant information to pass on to the manager. While the entries were eventually corrected to show only one, the transaction amount on my bank record remains inaccurate, still showing an extra charge.Thank you to the front desk staff for their assistance in handling the situation.

Good value, great location, friendly...

Superb

Overall, I think it's pretty...

Liked: The hotel is located inside the school, making it relatively quiet, without any car noise or other disturbances.
Disliked: 1. The room isn't well soundproofed. At night, I can clearly hear music and even conversations from the next room.2.Parking is inconvenient. It costs $40 per day to park at the school, and if I park outside, I have to walk a long way back.3.They charged a $50 deposit per night. I stayed for three nights, and now it's been two days since I checked out, but I've only received a $50 refund. I don’t understand why there's still $118 missing from my deposit.

Passable

We has a great experience...

Very good

Disappointed for the cost.

Disliked: I was very disappointed for the amount of money I paid for two days, which was over $1400. The bathroom did not have a heater so was always uncomfortable to be in. The rooms heater was always on HI but never felt warm enough. Breakfast was not included and a costly $28 each morning. No microwaves to warm up food in the room. I asked the front desk agent if they had anything to warm up food. She told me 'No'. Then when I went into the area where snacks were sold, I stumbled on a toaster oven, where I warmed my food up. Then I went to get ice from the ice machine on our floor and discovered a microwave oven there? Why was I told there was nothing to warm food up? It was an expensive trip to begin with for 2 days and being uncomfortable because the lack of heat in the room and lack of information to make our stay more comfortable and memorable, left unpleasant experience for me and my daughter here at the conference center.