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Karaka Tree Motel eeef
Karaka Tree Motel, 216 Lake Terrace, Taupo
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3.5
HOTEL RATING: 
GOOD
3.5 out of 5 (1987 Ratings)
1.1 miles from Taupo centre
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Hotel Description
Located opposite Lake Taupo Karaka Tree offers accommodations with free Wi-Fi and Sky TV. All upstairs studios offer a private hot mineral spa bath. There is a restaurant within walking distance of the hotel.

Check-in time: 14:00   Check-out time: 10:00
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4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Golf Course
` Safety Deposit Box
` Private check-in/check-out
` On-site parking
` Accessible parking
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Free face masks
` Contactless check-in/out
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Hot spring
` Hot tub/Whirlpool
` Non-smoking property
` Tour services
` Physical/social distancing guidelines
` Pets allowed (charges may apply)

Karaka Tree Motel Guest Reviews

Overall Average Score: 
Good (3.5 out of 5)

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4.5

Wonderful - 4.5 out of 5

Condon Fri, 15 November 2024

A peaceful clean motel with...

2.5

Fair - 2.5 out of 5

Selina Thu, 14 November 2024

deteriating

Liked: The private mineral pool was the main reason we booked the room and the bed was really comfy and nice and big
Disliked: The glasses were filthy as were the forks and knives so we washed all the dishes before using them with the little bit of Dishwash liquid provided , there was a hole in the wardrobe door and the place looked like it had deteriorated from when we last stayed there a couple of years ago. The t.v was so low on the wall so it wasnt easy to watch from the bed and the window had a broken latch

4.5

Wonderful - 4.5 out of 5

Lorraine Thu, 14 November 2024

An easy property to access...

Liked: The size of the main room.
Disliked: There was a small amount of maintenance which needed to be completed.

2

Disappointing - 2.0 out of 5

Herewini Thu, 14 November 2024

Disappointing

0.5

Poor - 0.5 out of 5

James Wed, 13 November 2024

Worst place i have ever...

Disliked: Bed was hard, shower leaks all over floor, didnt get wifi password or complamentry milkDirty cups left on shelf.Room wasnreally hot and couldnt find a fan.Place looked run down and needs some work done on it. Could find tv or sky remotes so couldnt watch tv. Outside lights are really bright and attracts loads of bugs and shines in to room.

0.5

Poor - 0.5 out of 5

Denita Wed, 13 November 2024

Disappointed to say the least

Liked: Big mirrors in the spa room
Disliked: I'm very disappointed in the accommodation. There were mosquitoes for miles outside the rooms we stayed in which then filled the room. The beds were very uncomfortable and got next to no sleep cause of the mosquitos and the uncomfortable bed. The shower head didn't move and it was facing out the shower, I got wet when I had to turn the shower on, and it almost flooded the bathroom. TV didn't work and the wifi also didn't work

0.5

Poor - 0.5 out of 5

Martin Tue, 12 November 2024

Bad

Liked: nothing
Disliked: we had multiple issues with our stay. to start off with, when we entered the property at 4pm there was a sign on reception door saying they were unavailable and to phone. While organising ourselves the male owner came out, grunting at us. We went inside to check in, no option for cash payment and a 2.2% charge on card! Once we went into our room we noticed that the bed was visibly dirty, stains on the doona and sheets, there were no towels provided, tv didn't work, carpet was covered in food scrapes and there was rubbish in the bathroom including a used paddle pop stick. We then also noticed that the shower was mid renovations and not able to be easily used due to no tiling around the shower and raw timber underneath.When attempting to leave our room for dinner, the door was unable to be locked. We asked the owner for help, and he was very dismissive and unhelpful. Heater was also unusable and unsafe!Very very poor customer service, poor cleanliness and poor organisation. Would NOT recommend staying here!

1.5

Poor - 1.5 out of 5

Lock Tue, 12 November 2024

Poor

0.5

Poor - 0.5 out of 5

Rosemary Mon, 11 November 2024

An absolute embarrassment to NZ

Disliked: We've never seen a motel in such a gross state. We were booked in 2 units for 2 nights for a total of 3 adults and 2 children. It was absolutely filthy. Spa outside was full of rubbish and smoke butts and the water in the bottom was black. Mould all over the backs of the curtains and blood stains. The 2 seater couch had big stains all over the seats, it looked like urine stains. Rat bait in the kitchen plate and pot cupboard. Filth on every skirting board. Huge thick mouldy plate in the filthy microwave. Literally EVERY surface was filthy. The people staying in the units next door and upstairs also complained to the motel as well about their dirty units. My husband refused to stay and took his young son home. I complained twice within that day and was told they would come to the unit to see me. I waited until 9.30pm and nobody showed up. I demanded a refund the next morning and was promised they would return my money. I emailed them a week later to say I still had not received payment, no reply. So I rang them. She said she didn't know anything about it and they were waiting on payment from Booking.com. I rang Booking.com to lay a complaint and they said Karaka tree motel had drawn payment the day I arrived. Booking.com have contacted Karaka tree motel to try to sort my refund and they are refusing to give it. So now I have been asked for photos as evidence by Booking.com so they can take it further. I have about 25 photos which I am very happy to supply Booking.com, Taupo District Council, the Motel Association and anybody else I can think of. Cheers and I hope you enjoy the review

4.5

Wonderful - 4.5 out of 5

Sarah Mon, 11 November 2024

Superb

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Karaka Tree Motel 216 Lake Terrace, Taupo