Disliked: Overpriced.

Liked: Super clean, and the staff was AMAZING! They were helpful, friendly, and suggested great places to eat. Shuttle service was excellent and speedy, too! We'll definitely stay there again.

Disappointing

Liked: It was clean and updated
Disliked: Constantly heard the elevator all night long which was beyond obnoxious Was told dog fee was $50, but actually was $100. Then had to pay $30/night to park. Bed was disappointing. Also was placed on 15th floor with dogs, so that was disappointing too. No green space on their property either for pets.

Very good

Nice hotel reservation confusion was...

Liked: Warm breakfast and fresh juice
Disliked: Booking confusion. We were not registered because of booking.com and the hotel. The staff compensated with amenities unfortunate situation and hope it’s corrected so it doesn’t happen again to anyone.

Superb

Exceptional

Disliked: I love that there is a complimentary shuttle to the Plaza. The front desk staff, shuttle drivers, valet, and bartender were all very nice! This will be my hotel of choice when I visit Kansas City, beautiful hotel!

Disappointing

Liked: It was not what I asked for and got moved around/run around from what I booked online.
Disliked: Nothing

Terrible.

Liked: First room bad a dirty toilet so they moved us rooms and we heard the elevator all night and this am work up w a bed bug on one of us. Also no breakfast for the price we paid is crazy and to pay $30 for parking horrible rip off. Not happy at all
Disliked: Liked nothing about the it all

Superb

Liked: Nice hotel for conference
Disliked: One staff member very rude at front desk but his coworker soon took over and helped me when she saw him being less than helpful. Manager very nice and goes out of way to help find what you need.

Exceptional