Exceptional

Friendly staff

Liked: Location
Disliked: Very small room. Also very expensive restaurant

Quiet, unique small hotel .

Liked: We liked being away from the busy Waikiki. That is not out style of traveling.
Disliked: We thought it was nuts that they did not have a coffee maker or coffee in the lobby. The restaurant and bar staff when we tried once were not friendly. So we never ate or used the bar.

Superb

Liked: Great location, really nice staff, good swimming beach. Out of the noise of Waikiki. Room was a little dated but perfectly fine. Worth it to be in the location. Good amenities and restaurant. Nice to walk through the park toward town. It was so much more relaxing than being in the center of Waikiki. We only stayed one night after arriving on a long haul flight and still felt it was worth it to land on the beach with such convenience and swim even before check in time.
Disliked: Rooms are a little dated but just fine. If you want to dine on the lower patio at beach level make a reservation ahead, although the upper level is perfectly nice.

Exceptional

we had a great time...

Liked: Location, beach, food.
Disliked: Nothing

Very good

Good

Liked: Execellent loctaion

Old and decrepit, tiny rooms...

Liked: The location, ocean-beach view.
Disliked: KAIMANA BEACH HOTEL (ex-NEW OTANI) - NOT WORTH THE MONEYLet’s cut to the chase. This is has been my worst hotel experience ever. And this comes to you from a world traveler of over 2.5 million miles in dozens of countries.Why?Let’s start with the hotel appearance. The immediate impression is that of a hotel on its last legs… dirty, shabby, worn-out rugs (see the pic), rusted balconies, unpleasant odor (like mold), old TV sets which do not support Netflix or Prime Video (no “smart TVs), no coffee machines in the rooms. Furthermore, the rooms are tiny, like the postage stamp hotel rooms in Tokyo for which you pay a fortune. Perhaps that’s not surprising.This hotel’s name used to be New Otani, like its namesake in Tokyo. And many of its guests are Japanese.The lobby is also tiny, shabby (see the picture of the reception), and always crowded. And the service terrible. When I needed something done in our room while my wife and I were out and about, I called the hotel. I was put on hold for 39 mins! During which time we had already walked back to the hotel. When I showed my phone to the manager with the 39 mins hold, he just shrugged. “We are busy,” he said.And now, here comes the clincher. For the “privilege” of all these crappy experiences one pays over $500/night. Furthermore, they charge the entire amount of your reservation to your credit card upfront, no matter how many days you actually stay. Then they refund the excess when you check out. Weird!To say that this hotel is not worth the money would be an understatement.To be fair, there was one thing that attracted us to this hotel when I made the reservation: its location. The hotel is located right on Kaimana beach. And the ocean view from our room above the beach is stunning. Of course, the hotel management had nothing to do with that and everything to do with all the other bad experiences. A great view cannot compensate for all the other deficiencies.