Pleasant

Very good

Superb

Liked: The staff was always welcoming and friendly. The room was clean and comfortable. I was provided with everything I could possibly need.
Disliked: The ice machine was pretty far to get to

Exceptional

Overall I would like to...

Liked: It was nice to be close to a lot of attractions and in the heart of downtown
Disliked: I didn’t like the fact that after arriving early, at 9:30 with a 6:00a flight from Chicago we had to wait six hours in the lobby to get a room at 3:30. We were told at the time that the rooms weren’t available at the moment due to staff cleaning and when one becomes available they will call my phone. So while in the lobby waiting we were extremely tired and trying to keep our eyes open we were approached by security twice telling us we not to be taking a nap in the lobby. My wife and I noticed that other people were coming in and was able to get rooms well before us while arriving well after us and that’s when I complained and when I did I was told that they had over booked the hotel and that’s when they give us a room but then after getting a room, it was not a room that we ordered. We purchased the monumental view room but instead we was given a room without a clear view and the room was smaller then what we paid for and also the room wasn’t very clean of course I called down to front desk and asked to be placed in another room I was told they had had another room on the third floor that was better. When I went downstairs to switch rooms I spoke to one of the male clerks at the front desk, he seemed to have an attitude to why I wanted to switch rooms like I didn’t have a valid reason to switch.

Exceptional

Superb

It served its purpose and...

Liked: The proximity to the National Theatre where I had tickets to a show. It also was very clean and well maintained
Disliked: The bar/restaurant closed too early. Aldo there were a lot of unsupervised children running around

Complaint in room dining

Liked: Place
Disliked: The room dining is not reliabale.Placed an order, called saveral times, the excuse was backlog that they never delivered.