JW Marriott Monterrey Valle Guest Reviews
Write a review
2.6 miles from Monterrey centre |
Write a review
Maksim Tue, 19 November 2024
Poor
Soledad Thu, 5 September 2024
This hotel offers a very...
Liked: Very high quality
Disliked: The hair dryer
Daniel Sun, 4 August 2024
Exceptional
Soledad Fri, 5 July 2024
Excellent location, excellent staff, beautiful...
Liked: Relaxing
Disliked: Nothing
Sergio Tue, 18 June 2024
Great location, possibly best hotel...
Liked: Perfect location. There is plenty high quality restaurants nearby. We loved the rooms, the breakfast and support from concierge. I would definitively stay here again.
Disliked: Expensive
Franco Mon, 10 June 2024
Pay for the location, not...
Liked: The breakfast was superb, with local cuisine options. The location is wonderful and splendid for a night walk. During the weekend it was full, and the restaurant options around are superb! The location is the best...
Disliked: Customer service is quite slow, apparently, they lost my laundry twice, but no one told me the truth until I got really upset and demanded for a fast solution.One day they forgot to change the towels, and in a different day they didn't left any towel, which shows inconsistency in the service provided.All in all, for the price charged, it lacked the extra you are paying for.
Roberto Thu, 25 January 2024
I really feel I got...
Liked: Interesting location.
Disliked: There was a stain on the sheets of one of the beds that was there on arrival but I didn’t see it until I laid down. I slept in the other bed but left those stains uncovered for the cleaning staff to see expecting the sheets to be changed but when I returned the bed was made up again with the stains left in place but covered up again. At that point I felt that I might be sleeping in someone else’s bed. I asked the cleaning staff for coffee for the coffeemaker but none was put into my room. Breakfast was a disaster. The coffee was awful and there was no cream. Only Coffee Mate. Major hotel line with elevated charges, not the service one expects. The menu choice I took was the Regiomontano breakfast that had small bean and avocado offerings. The taste of the food was not good as one would expect from the Marriott company. Very disappointed. I have included a picture of the bed stain, the in room coffee selection and of the generous breakfast in this survey.
Carlos Fri, 22 December 2023
Disappointing
Lars Mon, 18 December 2023
Very good
Liked: The location, the facilities and the breakfast were really good. The barman was great, he prepared for us really good cocktails.
Disliked: The breakfast was crowded with many people from outside the hotel, you don't expect it in this kind of places to have to wait for a table.
Carlos Wed, 29 November 2023
Exceptional