Exceptional

GREAT hotel…with minor “I’d expect...

Liked: Ok, it’s a JW, it was beautiful and amazing! I loved just about everything! Was it a little pricey, yes…but worth it for how nice it is! The convenience with access to the mall was awesome! The restaurant in the hotel was so great! The rooms were spacious , modern and super nice! The pool was small, but clean and wonderful! Overall the entire space and experience was great. Bathrooms are huge!
Disliked: There’s a pool, but no hot tub, which I would have loved. Not the end of the world though. The big negatives for me, the showers (if you know, you know) were the walk in showers with the swing doors so water ends up everywhere BUT in the shower. This just grosses me out and I spend more time cleaning up all the water that has leaked everywhere. This seems to be a thing at ALL the high end hotels I’ve been at! It’s odd! Also, there were some “splatter” marks on the walls around the tub. I told myself it was just soapy water splashes but…this stuff grosses me out at hotels too! There has to be a way to clean the walls better (see photo). The bathroom itself was HUGE though, so I wasn’t too worried, just stayed away from those walls. Haha! It was really comfortable and sound proof! I was also a little disappointed by some of the “tenants”, this is a nice classy hotel…try a little! Someone’s kid dripped blue ice cream all over the elevator and hallways and it was still there the following day.

Facilities/maintenance were an issue

Liked: Food was great Bed was comfortable
Disliked: Phone to call room service did not work. Television would not turn on. Maintenance came at 11pm and knew nothing and took another call in our entry with door open for over 5 minutes. Almost 20 minutes to say he can't fix anything. Toilet ran off and on all night. Disappointing for the price it was an anniversary weekend getaway.

It’s very very good hotel...

Liked: Every thing is excellent
Disliked: 1-Should be Arabic channels on TV2- should have a slipper in a room

Relaxing and fun!

Liked: Comfortable and enjoyable.

Exceptional

Superb

Liked: The bathroom was great with both a walk-in shower and a bathtub. The room was good-sized, nicely decorated, and clean. The mattress was comfortable.
Disliked: No coffee maker in the room. I much prefer a comforter to the bedspread style of bedding.

Exceptional

Bad

Liked: Zero tolerance
Disliked: Terrible attitude - simple double booking - worse policy