Good place to stay but...

Liked: Nice rooms , The hotel is modern and new . Very close to main attractions , good walk to the river . Everything is grand , the pool , gym
Disliked: The service is very slow , May be they are short of staff or they take some guest lightly and some with preference . Even though I informed over phone and by email that I will be coming late midnight at around 3 am , still they did nothing and made me wait at reception for 40 mins with my kids sleeping on sofa after tiring and delayed flight . Also to mention a young receptionist who checked me out said you have used mini bar items that’s why yoh have been billed but when I said I moved things from fridge and kept it out as I wanted to keep some bread inside she said you have to go and keep things back in place and I was almost going when thank fully a senior reception gentleman came and he said that’s ok as long as you haven’t used it . Which saved really my time . We are Muslims from gulf and we don’t consume alcohol . Kindly keep experience receptionist , this is JW Marriot not some roadside hotel . Also the young girl failed to explain me my bill . I booked this hotel for 3 nights for 565 usd and she charged me 752 something usd . She couldn’t explainMe why ,