Exceptional

Superb

Wouldn’t stay here again cause...

Liked: Extremely noisy. Very over priced. Staff was average - checking in was nice
Disliked: Comfy beds , modern room

Terrible experience.

Disliked: This is the first time we’ve ever had to question the standards of a five-star hotel like this. It was a terrible experience. The power went out, and for over 10 hours, there was no electricity, no air conditioning, and no lighting throughout the entire hotel. When we checked out, the issue still hadn’t been fixed. The hotel staff claimed it wasn’t their problem.Only one elevator was working, causing wait times of up to 30 minutes. The staff at reception lied to us about a possible room change the day before. We didn’t even receive the room we had paid for—two adults were forced to share a small bed. On the first day, they told us to return the next day for a room swap. The next day, they denied ever saying that, responding with, “Who told you that? It’s not possible. We’ll call you if anything changes.” Of course, no call ever came.To make matters worse, a baggage attendant saw us struggling with our luggage in the elevator and did nothing to help. I suppose when there’s no guaranteed tip, service isn’t a priority.This will be our last time staying at a Marriott hotel—definitely not worth it. They even had the audacity to claim that a room facing a wall of another building still qualifies as a “city view” room.One more thing is Valet parking that costs 62$ + tax per night. We are not used to valet parkings and we always pick self parking when it is available. The Ferrari that got damaged because it was parked in risky area is perfect example why. Valets have secured it with safety cones after it got damaged by big SUV. The no-refund policy after making a reservation was the cherry on top. If a refund had been possible, we would have simply chosen one of the other hotels we’ve stayed at in Miami.

Superb

Good luck

Liked: Location and size of the room
Disliked: I should have asked many times for something In other countries when you ask for late checking out they accept for 2or three hours (3/4pm)but in miami they are not flexible .

1:30 to get the rooms

Disliked: Our group got there and they couldn’t find our reservation.

Bad

Awful disappointment.

Disliked: Bad service, bad food, staff took baby’s milk out of fridge to go off! , wrong order came 4 times from room service, food in the only breakfast option restaurant was awful - I was she’d I had photographed the croisssnt it was so sad looking. Sheets were dirty when we checked in, had to ask 5 times to have them changed. Towels were thin and hard. Like a budget hotel with very high prices.