Superb

Liked: CleanComfortable bed and pillowNice roomNice spa poolGreat locationGood restaurants on site
Disliked: Very expensive

Exceptional

Service was great

Liked: Excellent

A wonderful hotel with top...

Liked: If you like staying in a large hotel, this is the one. The staff is very friendly, extremely attentive and just good people. The breakfast buffet is exceptional, the location and views are perfect, the rooms are beautiful and comfortable. The neighborhood is vibrant and charming and you’re close to museums and galleries, parks and restaurants
Disliked: There is nothing we didn’t like about the property

Exceptional

Very good

Liked: good size roomlocation good, Polanco neighborhood, stores and restaurants nearby
Disliked: internet generally not good, slow, and occasionally, completely downgym area/machines/weights too crowdednoise from cars at Paseo de la Reforma

Superb

Liked: The rooms were incredible. Very comfortable with nice amenities. The concierge was incredibly helpful and polite. I made the mistake of staying in another hotel on my way back to Mexico City, and regret my decision.
Disliked: The breakfast is nice but the staff is unable to manage beverage orders in a cohesive way. Best to either have a station for that, or to create a checklist in English and Spanish that guests can use. Gym is pretty dated but has a range of equipment.

Good

Liked: room
Disliked: noisy (from cars on Paseo de la Reforma)could put real cups in room instead of paper cups, and teaspoons, covid is gone!gym area a bit tight

Exceptional