Comfortable room

Liked: The location

Nice hotel

Liked: Nice location, good facilities
Disliked: Bed was hard

Exceptional

JW Marriott Chicago offers old...

Liked: Walking in the door I went to Reception and an employee named APRIL reached out to help me immediately. I was early for my king bed reservation, yet she offered me a beautiful room, 1049 on the 10th floor with 2 Queen beds and lovely bathroom. I had no view and did not care. I had been traveling and staying in sub par hotels and my 3 days/Nights at JW Marriott Chicago was a delight! BTW, April found my Bonvoy credentials which I was unable to unearth though I called several times and was left hanging without the correct password/numericals. Because of April at Reception, Im going back to other recent Marriott stays and getting my Bonvoy points. I headed to the SPA, as I had made an appointment while on the plane. Anna gave me a gel manicure that looks like it was just finished and it was a week ago. I also had a massage with Christina, at the last minute before I left down and it was excellent. One morning I was rushed and had breakfast in my room which appeared within 20 minutes. It was hot, the eggs were delicious and just what I ordered and the coffee was very good. My room was refreshed every day which has not been the case at many hotels since COVID.
Disliked: A waiter in the lounge took my order for a sandwich. I tipped him very well, though the gratuity was included and he did not mention that. He also did not seem to care that I mentioned I was in a hurry and I had to ask him to please check on my order. Only employee during my time that was not helpful, in any way.One of the lamps in my room did not work. That may be on me for not mentioning it.

disappointing

Liked: Nothing
Disliked: Condition of the room

Fantastic stay

Liked: Close to Union Station, 10 min walk.Close to the Art Institute of Chicago and Millenium Park. Good location to other attractions
Disliked: No comment

Dont book JW Marriot Chicago

Liked: room was nice
Disliked: Checking in was nightmare. Valet damaged car. Billing is screwed up. Bar closes at midnight last call 1130. Checking out no printer so couldn't immediately check billing. Called Monday for billing questions and no recall or email back, still isn't resolved. Never recommend and never stay there again.

Exceptional

Very good

Disliked: No housekeeping for 3 days is unacceptable for a 5star hotel.