Not value for what we...

Liked: convenience
Disliked: The three main reasons I chose this accommodation are the pool, with a view, the gym and the breakfast buffet. We expected to enjoy our stay as planned; however, the pool and the gym were unavailable. When I asked the front desk, she told me it would be available when we checked in again in February next year. And the bfast is not much option. Since one of their marketing highlights is the pool with a view, they should have informed us beforehand that the pool and the gym are unavailable.

Superb

Exceptional

Exceptional

Overall a great stay.

Liked: I wanted to take a moment to share my appreciation for the outstanding service I received during my recent stay at JW Marriott. Ryan, Go, and Morgan were truly exceptional — they were professional, courteous, and always ready to help with a smile. Their efforts made a significant impact on my experience, and they are a big reason why I will be returning to JW Marriott Auckland.
Disliked: The pool and spa facilities where under renovation and they did fail to mention this prior to the booking. I was a little disappointed to be offered general access to the local pool as a substitute option when there where plenty better spa option in the area that could have been offered as a better substitute.

Very good

Very good

Centrally located, amazing customer service...

Liked: Staff at the entrance… Will & Ryan helped with car parking and luggage were great. Check in person Mohamed was very helpful and amazing

Good

Liked: Excellent stay again. Staff are always amazing
Disliked: The refurbishing in the foyer and bar area