Exceptional

Liked: Music on Saturday nightHot Tea and Chocolate BarBeds... ComfyStaff was Very Considerate
Disliked: Bathroom needed cleaning when I got there

Sophisticated, beautiful hotel with an...

Liked: The location is easy to find, and the property is beautifully decorated and clean! The staff were so accommodating and polite, and they went above and beyond to serve us. We could not have asked for a better experience!

Not bad but not great...

Liked: Location, connection to Lenox Mall, staff was very pleasant.
Disliked: Hotel was just ok. For the money I could have found better accommodations. No wow factor. Hot breakfast in the private lounge was not good at all: food was cold.l, croissants were stale and eggs were bland.

Exceptional

Passable

Very good

Passable

Liked: The location of the hotel was nice, being attached to the mall was a bonus. The common areas are beautiful and our room was well sized with a beautiful view of the city skyline.
Disliked: The updated décor in the rooms is very well done but it is very obvious that this is an old hotel that has had a facelift. The pillows were flat, towels were very thin and the water pressure was abysmal. The pool area could use a power wash. All in all I though it was overpriced for what the product was. You are paying for the location.

Exceptional

Exceptional