Spectacular

Liked: Everything is over the top, facilities, cleanliness, atmosphere and friendly staff.

Very good

Very good

Liked: Location and easy check in were great. Comfy beds. Clean. Staff and food in restaurant were fabulous . The grounds were gorgeous.
Disliked: Hot tub was closed but looked functional? The sauna door has two big openings at the top and bottom, it doesn't get very hot. The pool other wise was clean, towels available. Rooms and bathroom are dated. Comfy beds though.

Disappointing

Liked: Did not have breakfast. We were expecting some upgrades for the cost of the room. The dining room was poor. $49.00 for a steak that tasted like it was overcooked yesterday and warmed up at mealtime. Staff at the restaurant were excellent. Overall experience was disappointing. We have stayed here a few times over the years but will not return. Maybe when room upgrades and restaurant menu and quality improves substantially we will try again. Hope this helps. We really liked the location and view. Best regards, Edward and Georgina
Disliked: Room upgrades, restaurant overhaul especially menu and food quality.

Exceptional

Lovely Property But...

Liked: Lovely location, resort with indoor pool, Jacuzzi and sauna. Staff super friendly. The main lobby/restaurant seems new and would recommend staying in that building. The restaurant staff super nice and food is good. Complaints are handled politely and promptly.
Disliked: The room we had is very outdated. Furniture and curtains are not worn still appear good although old. They did renovate the shower/bathtub. Nothing else. The TV is so small that you have to strain to watch it. However, the worst part was under the beds. My small dog went under the bed and came out black. I looked with my flashlight on my phone and was disgusted to see the hair/lint and dirt. They did sent someone promptly to clean but it was not done properly. So I pushed the beds (on rollers) and got down on my hands and knees and washed the floor. Not only under the bed but all the floor was black. Also, the night table had items in it from previous guests as well as an old bandaid stuck to the side of it. While the hotel looks nice from the outside be aware that some buildings are better kept that others so ask how recent they are. Some of the buildings are in need of a little love and care inside. As a property manager myself of short term rentals I suspect that no one is inspecting after the housekeepers and no deep cleans have been done during the season. Also when towels get yellow, we replace them. We had a set of very apparent yellow towels along white ones.

It was nice.

Liked: Nearness to Baddeck
Disliked: Room was out dated and had older furniture Looked cheap. Room 71

Not a good experience

Liked: The Landings Restaurant served decent food.
Disliked: The room was old, tired and dirty. There was visible black mold on the tiles in the bathroom and there was a distinct scent of urine in the rug between the beds. I could smell it every time one of us stepped on the rug. Could also occasionally smell feces which was probably in the rug as well. The rug looked to be decades old and really needs to be removed. The water was also heavily treated (could see (cloudy) and smell the chemicals used to treat the water when bathing). The bar in the main building was also old and tired and non-inviting. The cocktail menu was less than inspiring.

Superb