Exceptional

The staff were great

Liked: Great location
Disliked: The rooms were very warm. Uncomfortable pillows.

Superb

Liked: We loved our short stay! Would definitely come again.

Taylor Swift concert weekend stay

Liked: Everything from entering the building to leaving the building was absolutely exceptional. Having the option to store our luggage before check-in time was priceless and really made the experience even better. A fantastic service. Even booking the hotel was so easy.We used the restaurant before check-in. The restaurant staff Tuck it upon themselves go above and beyond to check up on our room to see if it was available which was a service. Every single staff member was happy, fast and made genuine kind conversation (which did not take away from them working extremely hard) . The staff went out of their way to compliment my daughter which made her feel special and happy .The friendliness was genuine and I feel like this staff looked happy which coming from working in the industry is rare. The food was delicious. Excellent large portions . It came to our table quickly.The room was exceptionally clean. I called down with a couple questions and they did not make you feel bad. They called you by name which was so personable and I really appreciate that. We called down four more complimentary coffee and the friendliness was so welcoming. The service was quick.Everything from the checking desk to the putting our luggage away to the restaurant to the security guard to the two men, which I assume were maybe head office people. They were friendly and made me feel safe.Going to such a big event that we went to, The hotel was quiet which I did not know what to expect. Everything was spaced out and I understood exactly where to go. It was controlled and clean and friendly and I felt like I was staying with friends, that's how friendly this was.We did miss room service by 8 minutes but the person on the phone was so heartwarming nice. They allowed us to order some food which was very late. I felt so safe waiting outside due to the friendly warm security officer or whomever Job it was to stand outside.
Disliked: Check-In time was a little late but under the circumstances of the weekend what they offered completely made up for it. Early bag check-in early check in the restaurant. I can't compliment the restaurant enough. It was such a nice place to just sit and have some food with extremely friendly service

Passable

Exceptional

Liked: Property location was perfect. It was beautiful hotel. Food was good but little pricey. They sent us a birthday surprise to our room which was a very nice touch and made our girls days. The beds were a little small and firm to my liking but was clean with great views. Would stay here again

Very good

Superb

Not worth it

Liked: Room was clean
Disliked: Way to expensive no breakfast unless you pay for it also parking is not free for 700 dollars you get a room that's it.