Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Exceptional

Very good

We loved the location!

Liked: The location is perfection!
Disliked: We would have wished that the frontdesk and concierge staff were more responsive to our needs. The Doormans and the Bellboys were actually the only ones that were concerned and made our stay very nice!

It was just okay

Liked: 2nd stay. I like the location, and I like how secure the place is. I love the smell of the body wash!
Disliked: Someone opened our door, I wasn’t sure who it was if it’s employee or not. Won’t they know if someone is already checked in? We didn’t answer as we are ladies in the room and just scared. Scary that someone opened it. No refrigerator which is a bummer. Not happy that we were in the lower floor. Room was a bit small too.

Exceptional

Acceptable

Liked: Breakfast was too expensive and few choices of meals
Disliked: I don’t have room cleaning for 3 days even I have spoken to main desk about. No action

I strongly recommend this hotel...

Liked: The location is excellent, the room is good, and the staff is very friendly. The check-in and check-out process was very quick
Disliked: There was no refrigerator in the room throughout the stay, and it was only installed on the last day

Good

Liked: Great location

Great stay

Liked: It’s my go to place in NYC. It’s always clean and the location is great and the staff are friendly