Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Second stay at this hotel...

Liked: Excellent location. Good sized room. Helpful staff
Disliked: Nothing to complain about

Poor service, won't go again.

Liked: Great view
Disliked: poor service.my breakfast was still in the room when I came back at 20:30 and the room wasn't made either. I actually called them before leaving my room to make sure to receive the service.they give free credits daily to use in the hotel bar/café which supposed to be very nice. However, the service is very very bad. The staff just kind of ignored your existence. can't get anyone to order food, they see you but they don't bother to come.

Superb

Superb

Great Location for theatre, food...

Liked: Location to Theatre district, central to both east and west. Restaurant open till 12 fit a late snack, dinner or drink.
Disliked: No espresso machine in restaurant area.

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Liked: .
Disliked: .

Staff is very friendly, beds...

Liked: I really liked his close everything was to this hotel. Everything was 7 mins walk including time square.
Disliked: The rooms a little outdated. The refrigerator (mini bar) was broke so when you opened it had a smell. And the rooms are very small especially for how much the room rates

Billing is very dubious

Liked: Location marvellous Walking distance to Times Square ,all foods and shops
Disliked: They charged me extra for breakfast although in my booking confirmation breakfast was included.Thats extremely worrying about the Hotel,They seems to be little unreliable regarding billing.Every must be very cautious while booking this Hotel.They charged my credit card although I have given them cash on checkout

Excellent hotel and services, most...

Liked: Great hospitality.Excellent center location to Broadway, Times square and etc.The room are wonderful and clean.Recommended
Disliked: Absolutely nothing