Staff needs some training; good technology but needs personal relation training.

Liked: Location.
Disliked: We arrived at 2:40pm, check in at 3:00pm. Told we had to wait. OK. We went to the lounge. No one waited on us. Bartender and waiter were talking and fooling around. We went to the bar and placed an order. No one brought us our order. In the meantime another patron became angry with the bartender because she was inattentive. At 3:00pm we were called for our room. We never did get our order. We brought things with us that needed to be refrigerated so we took out the contents. The day we were checking out they knocked on our door and said we used all contents of the refrigerator. We asked them to come in and check it out. We had used nothing. We went to check out. There were only two people at the desk and the line was to the outside door. I finally checked my bill and all the charges were still on for the refrigerator even though the person who checked said it would be removed immediately. It finally was removed but if I had not asked to see the bill I would have been charged an extra $300. We were thinking of staying in an Intercontinental Hotel when we go to Barcelona however after the way we were treated and the inefficiency we experienced that will not be happening.

What can I say - great location; great hotel; clean; staff very personable and extremely helpful; would definitely recommend to others.

Need more mirrors in bedroom. Fabulous place to stay. Thank you.

First time guest, look forward to returning, very professional check in staff

Liked: Very accommodating staff, comfortable room, great setting and location

Good

Liked: All
Disliked: Nothing

Very expensive for the service...

Liked: Great location. Great breakfast.
Disliked: Not the friendliest of staff, especially one of the female receptionists. Tired looking room. The shower wasn’t great. Staff at this hotel should travel to Dubai and experience how a hotel should be run!

Exceptional

Exceptional

Superb

Staff very friendly

We had fun, but will...

Liked: The room was nice and the view was amazing! The staff at the front desk was nice.
Disliked: The staff that stood by the bag storage was rude and not helpful. The staff at the restaurant for breakfast was rude and the breakfast was over priced. Myself and the 7 people I traveled with were made to feel like we were not guest by the staff.

Can’t wait to go back!!

Liked: Perfect location in NYC!! We could walk everywhere.
Disliked: Nothing!!

Superb