Kindness matters.

Liked: The check-in, restaurant servers, and housekeeping staff were phenomenal. Our room was spotless! We loved the location of the hotel, the walkability of the neighborhood and our quiet room. My daughter left her necklace in our room after I had turned in the keys and Oswald was kind enough to walk us back into the room. We found it! Thank you! :)
Disliked: Our television wasn't working. The maintenance staff was kind enough to replace it for us, which we appreciated. Our beds were not the most comfortable, but the sheets were crisp and clean. I would have given the top rating for this hotel, but I had an unfortunate experience with the manager, MARK. On Wednesday night, I politely asked the front desk clerk if we could have a late checkout. She turned to her manager and waited for a response. Mark seemed perterbed by my request and barked back, "The hotel will be at full capacity tomorrow, so the very best we can do is let you check out at noon"! I was shocked by his volume and nasty tone! All he had to say was, "Yes, we can give you an extra hour". Even if he'd politely declined it would've been fine, but there is no excuse for rudeness! As a manager, he should know better. We had an enjoyable stay up until this moment, so it's a shame. Mark needs to take a lesson in decorum from his staff.

It was great and easy...

Liked: Breakfast and check in were lovely and easy
Disliked: All night there were drunk people yelling down the hall and slamming doors from like midnight to 3AM.

Everything was great staff was...

Liked: I didnt have breakfast but the location was great
Disliked: Everything was great complaints

Exceptional

Disliked: No refrigerator for my drinks

Excellent stay in a fine...

Liked: Very comfortable hotel from rooms to restaurants. Staff was excellent. Food service and quality was very good.
Disliked: It appears during NFL game weekends the pulling of the fire alarm in the hotel is seen as a fun game. Annoying for sure, dangerous for some gusts and a challenge to catch/prosecute the guilty parties. Need to review fire escape plans for guests, particularly those who could not possibly walk down many flights of stairs.

Bad

Liked: Location
Disliked: Room temperature.. beds uncomfortable!

Good

Liked: The hotel itself was nice and clean. Staff were oh so friendly. Went down on a birthday trip from Friday to Monday this past weekend and plane was delayed and didn't get down to Saturday morning. I was beat tired and frustrated when I arrived. They took a load off by giving drink insintives and percent off room service each night
Disliked: It was nothing there not to like, the place of great food should settle all bets.

Exceptional

Great location; clean room with...

Liked: Perfect location to walk 15 min to concert at Superdome. Clean room and bathroom and comfy bed with lots of pillows and fluffy towels in the bathroom. We checked in two hours early and got good burger and chicken sandwich to eat in our room as we got ready. Starbucks and smoothies around the corner and river walk shops are 20 min walk. French quarter also in walking distance. Staff were super friendly and helpful.