Rough

Disliked: The club room was clean but a disgrace Only finger sandwiches bacon and ham when I complained I was told they would repay my extra fee but don’t come back and I was polite

Kids were very happy. Great...

Liked: Nice size rooms good snacks
Disliked: Room wasn’t super clean. Hair in shower and connecting rooms dirty floor in between

Superb

Very good

Poor

Beautiful hotel

Liked: The room had comfortable bedding, beautiful rooms and blackout blinds which were amazing. The staff was very friendly and helpful. they had restaurants on site and even a Starbucks. We got the buffet breakfast included with our room. The buffet was worth it. They had many different choices and I didn't have the same food options each day. The staff was quick to resolve issues, as we needed extra blankets and they even provided us a space heater. The rooms also came with robes and slippers, which was a nice additional touch. It was decorated so beautifully for the holidays. It really is just a gorgeous hotel.
Disliked: The room was cold. The water was not hot, we got lukewarm water at best. I also thought the price of parking was quite inflated at $57 per night.

Great intercontinental style

Liked: Beautiful and classy! Most comfortable bedding ever
Disliked: N/A

Great hotel with comfortable rooms.

Liked: Reception staff helpfulness, cleanliness, extended checkout time to 14:00, valet services, hotel location, well stocked bar.
Disliked: Shower water not hot, no bath, limited restaurants, Starbucks closes at 18:00.

Exceptional