Stay away from atrium facing...

Liked: Location and staff
Disliked: It faces the atrium, and it was always so noisy, you could hear people in the lobby, bar and restaurant, you can’t sleep till 12. And you get woken up at 7-8 ish when everyone is downstairs eating breakfast

Superb

Great break with the family.

Liked: Great location in the CBD, fantastic access to shops and main streets of melbourne city.Very helpful staff, we especially want to thank Bobby and his brother at the concierge for their help. We paid for the club access - the afternoon tea and evening canopes/drinks were just enough food to keep us full! It was also the perfect setting and comfort to watch the Men’s tennis final of the AO.
Disliked: The amenities on the 10th floor were quite dated, although the views were great from the gym. The pool was cold and the facilities weren’t as clean as I would have expected.

Amazing Stay

Liked: The bed was comfy and the room was spacious. The facilities were great especially the pool and spa. The hotel is really beautiful and the front desk was so helpful during check in.

Will try again in the...

Liked: Checking in and storage of luggage
Disliked: Our room was at the end of the ground floor which had no view which made the room feel boxed in and nothing special.

Exceptional

Adequate

Liked: Location and staff were really helpful
Disliked: It’s a tired property that isn’t really 5 star.

Would not stay again

Disliked: The layout of the hotel is confusing. I paid for a junior suite. This had a lot of spare room and 1 queen size bed. No extra pillows. Reception and room service finish at 12

Nice place to stay for...

Liked: Room facilities were good, shower nice and general setup of room worked. Complimentary water was a nice touch. Location of hotel worked well with attractions and public transport.
Disliked: Room did not have much information about hotel facilities such as pool opening, breakfast info and had to visit desk to find basic information. The staff misinformed me on opening hours for pool. Bill was email and didn’t receive, an option to print out would be welcome.