Intercontinental Kansas City At The Plaza, Kansas City

Intercontinental Kansas City At The Plaza Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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The hotel was a great...

Liked: Everything
Disliked: The pot holes in the drive way of hotel

A great place to be...

Liked: This is my number one choice for accommodations in Kansas City. The entire team is excellent providing 5 star service with every interaction with the exception of the lady concierge lounge at the evening timeframe.The guest services desk team was excellent, restaurant food was exceptional, bell service was excellent, room service was excellent, concierge lounge gentleman for breakfast service was excellent!When we booked through the Intercontinental Hotels Group(IHG) our room was fabulous and even better than advertised!When we booked through Booking.com we got a less than satisfactory room for the rate paid and the room was not at all as advertised. Thankfully due to our scheduled departure date being prior to the holiday, the guest services person made a miracle happen that restored our faith in humanity and was able to provide us an amazing suite! Therefore, I highly recommend using only IHG for booking!
Disliked: The quality of the wine served in the concierge lounge could have been better. The wine served was a cheap wine, nothing I would purchase.

Very poor

One of my favorite hotels...

Liked: Courteous staff, great amenities

Exceptional

It was a pleasant stay,...

Liked: The location close to the Plaza was one of the reasons I chose the property. The staff was great and very responsive to needs. The lounge area was a nice respite during the during the day. The onsite restaurant was adequate for breakfast, but beyond that a bit lackluster. I suppose with the competition nearby, it was to be expected.
Disliked: There were minor inconveniences with the room. The toilet did not flush well and the sink had somewhat of an awful smell that seemed to come from the overflow ports. The hotel offered the now standard “green environment” service where you put a tag on your door saying you did not need cleaning. However, I found you didn’t need to put that tag on the door. They didn’t clean unless you asked them to do so. The property itself feels somewhat dated and was probably renovated about 15 years ago.