Quality surroundings, excellent staff, very...

Liked: Service coordinator, Kayla available by text and addressed any concerns promptly.

Superb

Better to stay in 2...

Liked: The only thing is good in this hotel is that they have a tunnel connecting to cleveland clinic
Disliked: At the first beginning, I had a paid reservation with two rooms , one with a king bed and the second with 2 beds as I chose my preference in BOOKING.COM, when I arrived they told me the two rooms with 2 beds we can do nothing, moreover i arrived 6:00 pm which after check in time and one of the rooms is not ready.When I asked to remove the mini bar they said they will charge me I was surprised for what, i called room service to ask for silverware it took them more than 20 min and when they arrived they brought me a bill with silverware by 3$ and 4$ delivery charge!!! The why they have room service, i been all over the world hotels non of them charged me for delivery neither silverware.Another day I asked the front desk to put my ICE PACKS in the freezer so my medicine doesn’t expire or get damaged when i check out, they said they cant do so if you need a freezer we can send one to your room and its 30$. I asked for late check out as I am ambassador IHG member, the latest they gave me is 12:00 which is normal check out because they are fully booked what they said and when you check online you can see that more than 5 rooms available!

Great hotel for access to...

Liked: Proximity Cleveland Clinic.
Disliked: Hotel could use a new update in rooms and corridors.

Convenient

Liked: Location
Disliked: All was good

Exceptional

Liked: Accomadations were very nice

Exceptional

A very comfortable enjoyable stay.

Liked: The location was nicely located near where I was going. Staff very helpful and friendly. Beautiful hotel.
Disliked: I asked for a receipt for my stay and when I got it it wasn’t any room rate information on it. I wasn’t able to make sure my room charges were correct. I hope everything is correct.

Exceptional