Nice staff

Liked: Convenient to the clinic
Disliked: Ice cold breakfast

a surprisingly nice hotel in...

Liked: lots of things that one just doesn’t see too much these days: the hallways are sleek, clean and beautifully lit; the rooms are large and comfortable; lighting was great, the bathroom was spacious with great counter space and very clean and well lit with a nice shaving/makeup mirror. 24 hour room service available which is great. prompt and courteous service. staff produced free bottled water constantly. the bed was quite comfortable.
Disliked: the tv was old and couldn’t be used for casting from the net; the guide didn’t work and there wasn’t much choice to watch. my room was supposed to have a sleeper sofa i thought but did not. the food from the cafe is sub-par. when chicken noodle soup bears no resemblance in appearance or flavor to what one sees everywhere, it needs to be changed. avocado toast should not have a schmear of gray avocado

Good

Liked: The room and lobby
Disliked: My car was scratched by valer

Excellent Hotel that I would...

Liked: Beautiful common spaces, connected to Cleveland Clinic without having to go outside, excellent breakfast included, clean room that was large with a great bathroom.

Exceptional

Quality surroundings, excellent staff, very...

Liked: Service coordinator, Kayla available by text and addressed any concerns promptly.

Superb

Better to stay in 2...

Liked: The only thing is good in this hotel is that they have a tunnel connecting to cleveland clinic
Disliked: At the first beginning, I had a paid reservation with two rooms , one with a king bed and the second with 2 beds as I chose my preference in BOOKING.COM, when I arrived they told me the two rooms with 2 beds we can do nothing, moreover i arrived 6:00 pm which after check in time and one of the rooms is not ready.When I asked to remove the mini bar they said they will charge me I was surprised for what, i called room service to ask for silverware it took them more than 20 min and when they arrived they brought me a bill with silverware by 3$ and 4$ delivery charge!!! The why they have room service, i been all over the world hotels non of them charged me for delivery neither silverware.Another day I asked the front desk to put my ICE PACKS in the freezer so my medicine doesn’t expire or get damaged when i check out, they said they cant do so if you need a freezer we can send one to your room and its 30$. I asked for late check out as I am ambassador IHG member, the latest they gave me is 12:00 which is normal check out because they are fully booked what they said and when you check online you can see that more than 5 rooms available!

Great hotel for access to...

Liked: Proximity Cleveland Clinic.
Disliked: Hotel could use a new update in rooms and corridors.