Lovely room. Well-appointed. Excellent elevator service to the 37th floor. Easy check in and check out. Stored our bags after checkout. Maid service excellent. Great shower head.

Disliked: Wasn't able to cool the room to the temperature I desired. A little warm.

My wife and I went downtown for dinner with friends and a party at the Y bar. I chose the Intercontinental Hotel based on its reviews. Checked in right at 3:30 and the hotel had four lines going to get people their rooms quickly, which we had in 5 minutes. We went to our room on the 23rd floor of the Grand Tower and the room was a perfect size. We dropped our luggage and went out shopping! For shoppers and eaters, you have everything you want. We came back to get ready for the night and I laid down for 20 minutes in the bed and could have stayed there the rest of night. The king bed was excellent. We made it out and came back late - hotel room was quiet and the bed again was comfortable. Nothing bad to say but understand when you are in Chicago, parking is expensive and the rooms will be small. Hotel staff was nice of what we saw and wouldn't care if they didn't walk around with required smiles! Enjoy your stay!

Liked: King bed was excellent; room was a perfect size and it was quiet after a night on the town!
Disliked: Nothing negative to say!

Exceptional

Exceptional

Disappointing

Liked: Breakfast was not good at all and the receipt showed $158 but included in the room??
Disliked: Breakfast

Very good

Superb

Liked: Location is great!

Absolutely perfect stay!

Liked: This hotel is our go to in Chicago for years and this time was absolutely perfect! We love the pool and the hotel views and the service was just outstanding; from front desk to house keeping and engineer (as we had a bit of trouble with one of our electrical adapters ☺️) all staff was amazing and made us felt at home!

Exceptional

We had a blast, my...

Liked: Clean and welcoming, everyone was so friendly

Exceptional