Lovely room. Well-appointed. Excellent elevator service to the 37th floor. Easy check in and check out. Stored our bags after checkout. Maid service excellent. Great shower head.

Disliked: Wasn't able to cool the room to the temperature I desired. A little warm.

My wife and I went downtown for dinner with friends and a party at the Y bar. I chose the Intercontinental Hotel based on its reviews. Checked in right at 3:30 and the hotel had four lines going to get people their rooms quickly, which we had in 5 minutes. We went to our room on the 23rd floor of the Grand Tower and the room was a perfect size. We dropped our luggage and went out shopping! For shoppers and eaters, you have everything you want. We came back to get ready for the night and I laid down for 20 minutes in the bed and could have stayed there the rest of night. The king bed was excellent. We made it out and came back late - hotel room was quiet and the bed again was comfortable. Nothing bad to say but understand when you are in Chicago, parking is expensive and the rooms will be small. Hotel staff was nice of what we saw and wouldn't care if they didn't walk around with required smiles! Enjoy your stay!

Liked: King bed was excellent; room was a perfect size and it was quiet after a night on the town!
Disliked: Nothing negative to say!

Very good

Superb

Liked: Great Location. Friendly Staff

Exceptional

Liked: I love that the Starbucks was within the hotel. And the pool was very nice and big.
Disliked: The Bellman was very noticeably checking out a woman walking by. Not very professional.

Exceptional

Gretat location , very nice...

Liked: Locations and very quiet room
Disliked: Bar and restaurant could be updated

Had the best time exploring...

Liked: Right in downtown

Disappointing and would not stay...

Liked: Room was new and not working properly. Shower design was poor and large amounts of water always poured onto the floor. The sink water pressure was low and the AV / heating system was so noisy it had to be turned off.
Disliked: The breakfast was narrow in choice and repetitive on a daily basis and over-priced. Spent significant time waiting for the elevators especially during peak hours.

Passable

Disliked: Booking photos of the room were not accurate. The rooms were smaller & I overpaid for a room assuming it was the same size at the picture

Superb