INNSiDE by Meliá Hamburg Hafen, Hamburg

Very good

Good hotel and location for...

Liked: Clean & not worn out as quite many other locations in Hamburg
Disliked: The drive to the hotel due to the road construction work. No pre-information about that before or during my reservation process. Only a message afterwards. Luckily my visit host mentioned about this challenge, so I was prepared. And only after this all I saw a message from the location. I was very close to cancel the stay and pick another onne

Good and comfortable room, good...

Liked: I love the interior in this Chain Hotels. Comfort and clean. Not bad location has close access to transport.
Disliked: The staff...here and there it is all the same: slow and not always kind, they cannot ever assist you at the moment you need. English wasn't on level, and come on-the guests are not obliged to know German. What really annoyed me was the lack of access to buy espresso from the barista before 11.00 am, because I didn't have breakfast. Logic zero to me. Above all...customer service is what you need to develop a lot. They should have warn us also that there was construction going on.

family trip to hamburg

Liked: rooms are clean and great bed
Disliked: bathroom in the the room is not nice. also, the location is not nice. although walking distance to the Hauptbahnhof, if feels you are not in the city. Very industrial, with offices around. nothings to see there except the docks. not great for family, feels like a business hotel.

Superb

Very good

Pleasant

Really pleased overall with the...

Liked: Lovely room. Loved the free minibar. Bed was amazing and slept really well. Quiet and no disturbance, Staff really helpful when asked for directions.
Disliked: Restaurant really expensive for evening meal which we considered after a long day of travelling Not a concern so much (as not intending to fall out) but surprised that window on floor 6 could open so far at such a great height and wondered over safety if small child in room or depressed person.