Inn of Naples Tapestry Collection by Hilton Guest Reviews
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3.8 miles from Naples centre |
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Rodriguez Sun, 20 October 2024
issues
Liked: i like the location close to the beach I like the bar by the pool the bartender was very nice. I requested a room with a balcony the first night I didn't get that the room was very small and the carpet was extra dirty..... in room 291 the 2nd night I went down and told them I requested a room with a balcony and they were very nice about it and switched my rooms to the original room I was supposed to had the first night which was a room with a couch but for this to be apart of the Hilton I was not impressed.
Disliked: there was an issue with my reservation and the wrong dates were chosen the front desk did not work to try to resolve my issue by either refunding one night or allowing me to stay another night so I was charged 579 dollars for 2 nights that I stayed and there was nothing that can be done . so I will never use booking.com again I'm going to delete the whole app.
Lauren Mon, 7 October 2024
Very good
Gil Wed, 18 September 2024
Better choice than more expensive...
Liked: Quiet, near main road, close to restaurants.
Disliked: Parking fees.
Maria Tue, 27 August 2024
Good
Vitaly Mon, 26 August 2024
Exceptional
Lazara Tue, 13 August 2024
Overall, I enjoyed my stay....
Liked: The staff was friendly and nice when approached. The room was clean and spacious. Top floor with balcony, queen bed. The cable options were great, lots of movies to watch.
Disliked: Fifth floor hallway was hot and so was one of the elevators. Smelled like humidity. Maybe the AC was not working. Not enough bath towels, only two. No facial or hand bar soaps. One very small bath soap. Toilet was running very slow, I was concerned it would overflow.
Alberto Tue, 30 July 2024
Superb
Taylor Mon, 22 July 2024
Pretty excellent!
Liked: Easy to find: clean, great service. Passion at the front desk was incredibly accommodating, kind, personable, and made the long trip in seem a distant memory as soon as we started chatting! I can’t thank her and the other women enough for being so thoughtful during the crowdstrike outage. They made my stay a breeze and more than welcoming
Disliked: It used to be owned by a family and it has lost a bit of that Florida charm
Vanessa Sun, 21 July 2024
Disappointing
Disliked: The stay was super bad, they didn't have the cards to enter the rooms. The air conditioning blew water all night. I do not recommend it. the dirty pool.
Yeline Thu, 11 July 2024
Exceptional