Superb

Overall very good

Liked: Room spacious. Location great.staff helpful
Disliked: Room was cold and thermostat did not seem to work

Very good

Very good

Liked: The room we stayed in was quite small and the Kay out was not something I was comfortable with , The size of the toilet was extremely small and also shower space was very limited . There wasn’t anywhere to place my personal shower essential when showering which was a little inconvenient. Also the toilet sink being outside in the bedroom was not hygienic for me and not convenient at all. Aside from that I enjoyed my staff , the location was convenient, staff were friendly , we were served by Ayesha who was ever so pleasant and friendly x

Exceptional

Poor

Liked: Noisy room due to air vent which I was told would be turned off. Moved to another room. People entered the room while I was in bed. Phone to reception not picked up. No receipt sent as promised. Disappointing.

Superb

Exceptional

Very good

Liked: Stayed for a night here, location is perfect for anyone who travelled to Paddington Station; staffs were friendly and helpful, they helped me carry my heavy luggages down the steps at the entrance. The room was simple and cozy, had everything essential, and the toiletries were amazing!! The lobby seemed to be a nice place, lots of people chatting or using laptops, it looked more like a cafe, chill vibe for sure. One thing needs to be improved is that I found some stains/marks on two of the pillows (four in total). I was staying solo so did not bother to change them, but it certainly could’ve been avoided. Overall it’s above average among London’s hotel, considering it’s location and the size of room. 8/10 recommend! Will choose here again next time when visiting London.