Bad

Liked: Nothing
Disliked: I am disappointed to find I had to wait 15 minutes outside the property. Nobody was at reception another likely guest let me in and also waited. I phoned the management group and was told to wait another 15 -20 minutes while my associates were not very happy at all. I noticed a plate of discarded food on a side bar, and at that point I was told that my reservation was cancelled due to building works which wasn’t (obviously) being done

Avoid at costs

Liked: Location is great
Disliked: No staff to check-in, called the number shown in the reception which went straight to answer phone. Called OYO help line and given two numbers to contact (both were invalid) and told they would expedite to senior management and call me back, they didn't.We finally found someone after 40 minutes at the sister hotel the Sherwood across the road. Manager informed us that the Inglewood was closed and locked up because the heating system had failed 3 hours earlier. They never bothered to inform guests about the closure. I told the manager that we had already been in the hotel reception, when I was told "I am the manager and I know everything" and that the hotel was definitely locked up. Given ultimatum to either cancel booking and go back home or accept room without heating or hot water, we decided to take the room as we had travelled 3 hours to get there. Since it was new years Eve it was unlikely we could find another hotel at short notice so we accepted the cold room. There were no rooms available at the Sherwood.Walked back to the Inglewood hotel with the Sherwood manager, where he realised the hotel door was open. So much for knowing everything.At 9.30pm the room light exploded when using the bedside switches, taking out the lighting circuit to the room and bathroom. Don't know if it was a catastrophic bulb failure or a wiring issue.I tried to find a member of staff but nobody was on site. As it was unsafe to stay in the room in the dark, plus the fact that our daughter has balance issues, we decided to leave and left our key at the Sherwood with their helpful night Porter. Arrived home at 12.30am. New Years Eve completely ruined.To cap it all, they have refused to refund my room costs.

Bad

Liked: The location was in a goid area
Disliked: The room wasn't clean as found vape on the floor no WiFi or central heating n pillow case on the stained pillows nd to top it off was on ground floor and you couldn't lock the bathroom or bedroom windows anyone could have gained access into our room through the any of the windows

Needs to be shut down.....

Liked: Nothing.
Disliked: Everything. The place physically made my 6 year old daughter cry...

Poor

Didn't stay as wouldn't sleep...

Disliked: When we arrived the place was in darkness. The manager appeared barefoot and there were stains on the rooms carpet and the bedding didn't look clean. Room window was open as there was a background smell. The place looked like something from 1970s.

Will never return

Liked: Literally just the price.
Disliked: Near enough everything

Very good

Liked: It was cheap cost wise which reflected in the appearance inside .It was warm in rooms very welcome
Disliked: We have a service certified dog which was not welcome at first

WORSE HOTEL EVER

Liked: Nothing about this I liked
Disliked: Everything, the staff were useless the shower didn't work, door wouldnt close either. It was freezing in room kept asking for a heater over and over all night all they did was lay on the sofas that were meant for guests and kept saying in a minute . cups for coffee was way too small and only 2 sachets of coffee and sugar . Had their family around partying most of the night. DO NOT STAY HERE ..WORSE THING I EVER DID WAS PAY FOR THAT