Exceptional

Superb

Exceptional

Nice hotel

Liked: Location and uniqueness!

Superb

Superb

Liked: Thank you Michael and especially Martina at the reception for being so amazing! Martina, really made our stay and our trip extra special
Disliked: The housekeeping team seemed a bit off. No smiles, no greetings and definitely felt like a chore asking them for basic amneties like coffee sachets ,etc.

Superb

Very good

Good facilities and customer could...

Liked: 6th Floor Restaurant dishes were excellent, service was fair.
Disliked: 1) Requested a double bed and received two beds put together with a bedsheet over the mattresses without a mattress topper. Having raised this issue with reception we were informed that this is how the rooms are, however a request was then made and fulfilled to have a mattress topper placed over the mattresses.2) The first morning we asked for a double bed duvet instead of two single duvets, and once again the response was that this is how the rooms are. We asked if we could have a double bed duvet and the only option given to us was a payable room upgrade. At the end of the day we asked again at the front desk and they were able to help meet our need of a double bed duvet. 3) House keeping staff broke a cosmetic product while cleaning the room and we were not informed about it. We came to this conclusion after we saw residues of the product on the toilet floor after the room had been cleaned.4) One of the bedside table electricity sockets stopped working once the bedroom master light switch was turned off. We reported this issue and the staff were helpful to offer a different room.As a person who travels the world and stays in various hotels I felt that the hotel is failing to deliver at customer service. We had to make numerous requests or suggestions to ensure our experience was close to decent when this should have been accounted for initially without our insistence or intervention.