ibis Rotherham East - (M18 / M1), Rotherham

Yes I will recommend to my friends that even for holidays, your choice of Ibis cannot be wrong, especially this one in Rotherham. Thanks for making our stay there so relaxed and fun. Especially Carole and Debbie! Thanks again for your friendship and help. Cannot ever forget the ever smiling Carole!

Liked: Very friendly and helpful staff, at all times! Keep it up. I have stayed in Ibis all over Europe in my earlier working days in the 80's. Never wrong for working visits and now holidays too.
Disliked: The rooms and toilets in the 3rd floor definitely could do with some upgrades. Water pressure on 3rd floor is really slow. Could do with a refurbishment.

The Staff were very helpful...

Liked: Ideal location near the M18 and M 1
Disliked: Easy to find and very comfortable. Check in/ out times very flexible.

Superb

Liked: The size of the room, the friendliness of the staff and the ease of booking in
Disliked: Perhaps not enough choice on the menu

Awful- avoid

Liked: Good location and close to the motorway.Staff on reception were friendly
Disliked: Checked into room to find that another guest had also been allocated the same room and he walked into my room as I was in the bathroom.Keycard had to be reset 3 times as it kept failing. I was advised to lift the door as ‘some of the locks are awkward’. Once in the room I was unable to lock it from the inside and ended up with it unlocked all night other than by the small chain on the back of the door. Room old and tired. Carpets dirty, bathroom floor coming away. Shower sealant mouldy and ceiling too. Bedding was clean but mattress old and tatty. Bulbs not working. Curtains blacked out the room but literally one was 5 inches longer than the other. Ordinarily I would’ve refused to stay but this was a necessary visit to arrange my mums funeral so I had little choice. Will be raising a formal complaint as hotel room entirely unacceptable

Very poor

Very good

Liked: Good location with places to eat, shops and fuel with good access to motorways. Rooms ok but probably need a bit of updating but good value for money.
Disliked: Staff were not helpful or polite and often not visible or available. Like other guests we had problems getting into room as swipe card wouldn't work but staff informed there was a 'knack' to it which we then had a lesson in!!