Great location; helpful staff; clean; tidy room; late bar; good food; good price.

Liked: City centre location.
Disliked: None.

Centrally located with excellent staff

Liked: Centrally located near town centre and station. Breakfast (cooked) was tasty and staff helpful
Disliked: Beds a bit hard but still managed to sleep

Very good

Very good

Liked: Very clean and the bed was very comfortable

Great location and comfortable rooms

Liked: Really good option if you are visiting Leicester. Comfortable and good location.

Exceptional

Poor

Liked: It was not as central as advertised, the bed was uncomfortable and not made properly just had a sheet on the topper mattress. There was a drainage smell in the bathroom.

Ok but member of staff...

Liked: I booked this as we had an award ceremony – “checking in” was absolutely fine and the member of staff on the desk was lovely. Our room was an accessibility room as the shower was more of a wet room – they really need to sort the drains out as it’s only a matter of time before it floods. After our event, we returned later that night back to the hotel and our keycards wouldn’t work. A member of staff then spoke to us through the tannoy and said “he wouldn’t let us in unless we promised to be quiet and went straight to our rooms” which was ridiculously patronising and I did not appreciate being spoken to like a child. I actually wanted to complain the next morning but let it slide. I suggest you speak to whoever it was.

Very good

Exceptional