Superb

Customer Service not a priority.

Liked: Nice location and the common areas are well appointed.
Disliked: A terrible trifecta in which ill-trained staff didn't know how to respond. It took them nearly 90 minutes to get our room ready, the Sky service was down throughout the entire hotel, the ladies bathroom had no toilet paper, and the Accor app was "experiencing technical difficulties." Not a solid first impression. The young person working check-in was overwhelmed and at one point nearly cried. Not once was it about us and our comfort. No one offered us a drink or dinner voucher, even though it went well past 9pm. Staff needs more support and better training. We tried to be chill and relaxed to support the staffer; this type of customer service wouldn't have been acceptable anywhere else in the world.

Very good

Liked: The stay and location great But the shower could of had a goo scrub as it was a bit dirty, a tooth brush in the corners would get out all the dirt

Pleasant

Excellent

Liked: Everything

great for families, close to...

Liked: Great location with a mall 6 mins walk. Valet car service could do with a better attitude when receiving keys. Satellite tv didn’t work properly till 11pm but had some wonderful staff who really went out of their way to welcome and trouble shoot issues. A-few staff members definitely need a customer service refresher course, I just kept biting my tongue…. Comfortable room with all you would need and brekkie was full American with some good coffee options. I’ll be back for sure. A huge shout out to the lovely reception ladies who really made the stay worth it.

Awesome place

Liked: Lovley quiet place to stay, close to the mall and restaurants - bars, valet parking was a bonus and buffet breakfast was amazing

Never again

Liked: Only the breakfast
Disliked: Having to pay for parking. Also the tv reception was terrible

Our stay in Hamilton was...

Liked: The room was comfortable with a great view of the river.
Disliked: The breakfast was very ordinary (food was cold). Parking cost $40.00 a night, which wasn’t advertised.