Exceptional

Liked: It’s a quality hotel in service, friendly and good breakfast. Pay attention to detail, smile and service oriented. Only to picky is located a bit uphill, but that’s what all Lisbon about.
Disliked: The shower floor might be a bit slippery

Poor

Very good

Superb

Very good

Good

Liked: The location is quiet, and I was satisfied with my room overall. I want to commend the breakfast and the breakfast staff; they were attentive and friendly. The SPA receptionist was very kind and welcoming, and I genuinely appreciate her friendly service!
Disliked: However, I had a very unpleasant experience during check-in. A middle-aged male receptionist, who was tall and thin and spoke with a strong accent in English, addressed me in a loud and harsh tone when I asked him to repeat himself because I couldn't hear clearly. His attitude was highly disrespectful. I couldn't help but feel discriminated against, possibly because we are from Asia. Although the overall room service was satisfactory, this experience has led me to decide not to stay here again.

This hotel is highly recommended

Liked: We liked everything in this lovely hotel. Each employee was doing the best to assist if it was needed.The breakfast - even the most picky person will find something what he/she desires.
Disliked: Check out time at 11:00AM, none of the hotels I’ve been staying have such an early checking out time.You need to ask for a late check out if check out needed at noon

We had a nice stay....

Liked: It was clean. Very Clean.
Disliked: The Breakfast was over-priced relative to cost of breakfast in Lisbon.

Superb