Good stay if you don’t...

Liked: Cleanliness truly stood out. The room, bathroom, and common areas were spotless, and everything felt fresh and well-maintained. Housekeeping did an excellent job, and I really appreciated the attention to detail in this aspect modern design . The room was spacious and exactly as shown in the photos.The staff was absolutely wonderful and polite, professional, and always willing to help. Every interaction I had with them was pleasant, and they handled my room change request efficiently and with a smile. Their kindness and attentiveness truly made a difference in my stay.High-tech features, the room was equipped with modern technology, though some of it was not very intuitive to use.Good location, the hotel is well situated, with easy access to public transportation and city attractions.The cleanliness and staff were great, but unfortunately, they weren’t enough to fully make up for the other issues during my stay.
Disliked: Terrible view on the back side. Both rooms I stayed in (2nd and 5th floor), faced the back of the hotel, which looked like a waste disposal area and a parking lot. This was not mentioned during the booking process. The lower the floor, the worse the view.Heating issues. My first room had no proper heating. The staff attempted to fix it, but it didn’t work, and I had to request a room change. Constant humming from the air conditioning(in both rooms), the noise was present throughout the day and night, making it hard to relax.Missing essentials in the kitchen like napkins, or sponge, only a dishwasher, which is inconvenient when you just want to rinse a glass.Poor soundproofing, I could hear people walking upstairs and use the bathroom, hear everything happening in there, upstairs or next door including people having sex. The worst part was that when I turned on the water, they noticed and immediately stopped, which made it even more awkward. There are construction sites in the street in front of the hotel, just as you can see on Google Maps, so it kind of feels uneasy especially when it's dark.The 24h reception refers to Ascot hotel. The complex includes Ascot, Wide and Hypernym.