Hyatt Residence Club Key West Sunset Harbor, Key West

Hyatt Residence Club Key West Sunset Harbor Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Pleasant

Liked: Too hard to find
Disliked: Parking ticket would not open gate to parking area

Exceptional

Hidden little gem in Key...

Liked: The location of the property was perfect! Away from the noise of Duvall but close enough to wander there if we wanted to. Close to Mallory Square which is the place to be for sunset. The property itself was beautiful and the pool area was lovely. Right next to the cruise port but I believe they only allow in one ship per day so with the exception of having a look at what ship it was that day we didn’t really notice that.
Disliked: Firstly, we did love this place and would definitely return. For transparency however - at 4am there was a hell of a lot of noise out the front by the car park for about 30 minutes. Not sure if it was possibly a delivery for the cruise ship or maybe emptying trash dumpsters. I’m ex cabin crew and can generally sleep through anything if I’m tired enough (which I was) but it was very loud. There were parts of the room that were a little tired. A chip out of our bathroom wall and scuff marks on the bathroom furniture. Also a lot of dust below the aircon vent in the bathroom on the wall. Just tiny little things but when you’re paying so much those tiny little “attention to detail” things should matter.

Poor

Liked: The maintenance man was extremely nice. Had a nice bed so at least we slept well.
Disliked: Our A/C didn’t work had to have it fixed late at night. The Blind was broke and wouldn’t roll up. The parking garage reader did not work so had to drive else where until that was fixed. And our room had a TERRIBLE VIEW, when you looked out you only saw a tree. For paying the high rate you would expect a beautiful view.

Disappointing.

Liked: Location was good
Disliked: No room cleaning during our 3 night stay. Room was very small. Could hear the people in the connected room talking as if they were in our room. Absolutely NOT a $400/night hotel. Didn’t realize it was a timeshare property.