Hyatt Regency Rochester Guest Reviews
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0.3 miles from Rochester centre |
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John K, Cooperstown, visiting Water Street Music Hall Wed, 3 April 2024
Hotel room was great. Except coming back to hotel we were locked out and had to be buzzed in by hotel staff, which is stupid, and I was charged twice for my room, because staff can't or don't know how to do their job anymore.
Liked: Could be better.
Disliked: Mostly bad.
Joel Tue, 19 November 2024
It was fabulous; extraordinarily, it...
Liked: Our state was from the beginning to the end one of the best days we had extra towels and we were treated like human beings we are people of color and they treated us exceptionally well. We didn't have any mistreatment or anything bad to say about the property and establishments of the business.
Disliked: Alcohol amount that I got at the bar. Everything else was perfect
Laci Mon, 11 November 2024
Exceptional
Brenda Mon, 11 November 2024
Very good
Liked: Close to Blue Cross Arena for concert.
Lockhart Sun, 10 November 2024
Pleasant
Liked: The property was great! Room service absolutely sucked….after several attempts between 7 am and 10:10 am I made 4 unsuccessful attempts at room service because they never answered the phone and they also never responded to messages! I left the hotel starving!
Disliked: See above!
Rowe Sun, 27 October 2024
It was very good! Me...
Liked: It was clean, staff was quick and very kind
Disliked: Everything was good
Christopher Fri, 11 October 2024
It was pretty good. I've...
Liked: I appreciated the speed to check in and out. Very efficient.
Disliked: There are a few things which I would suggest. The cold shower wasn't great. Also, there could be better provisions for soap than one mini bar which I had to use to shower. Lastly, no included breakfast is not great.
Geoff Fri, 11 October 2024
Very good
Patricia Fri, 27 September 2024
Family event
Liked: Perfect location to stay for the family event.
Disliked: The pool was closed for maintenance for two days which we were not informed about and a reason for picking the hotel.Room not cleaned when requested.Promised a free night which never materialised and very difficult to chase now back in UK.
Shelby Wed, 18 September 2024
Decent
Disliked: The hotel is beautiful. The location is not so nice. We walked to dinner at a nearby restaurant and it was a little sketchy. A lot of garbage and graffiti and just people sitting on the street.
Mike Thu, 12 September 2024
Very good
Liked: Great staff
Disliked: The ELEVATOR doesn't work - waited over 10 mins and had to walk down the stairs with too much luggage. Other guests were talking about same.The lobby is haunted by the sounds of a squeaky escalator. Sounds like the mechanical maintenance needs work throughout