The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

if you have an early...

Liked: perfect location for early morning flight. The restaurant was really high-quality, service was exemplary.

Very good

Liked: very good, perfect location, an extension of the airport terminal
Disliked: breakfast was a bit basic

Exceptional

Good

Liked: 5-minute walk to the airport lobby
Disliked: Noisy at night, i can literally hear people live in my next door talking on the phone until 3 in the morning, cannot sleep at all.

Superb

We have used the hotel...

Liked: Close to airport
Disliked: Needs a refresh

Convenient 5 minute walk to...

Superb

Liked: Location

Great place and very nice...

Liked: The convenient of being at the airport
Disliked: Nothing