The staff was friendly from the front desk to the staff you pass in the halls. Definitely will use the Hyatt Regency if we return back to the area again. Great location when attending concerts at the First Niagara Pavilion.

Liked: Very nice and comfortable. Check-out at 12:00 noon - great when you attend a concert the night before.
Disliked: No continental breakfast; as for room service, breakfast was a little pricy and not as filling.

The hotel is very nice and well-kept. The staff was excellent. The food was delicious, but a bit expensive. The biggest drawback was the daily $13 fee for parking and the location is a bit awkward in terms of getting to the hotel after a long drive. The fact that there is nothing in terms of other restaurants in the vicinity can make dining a bit expensive.

Liked: Excellent staff. Clean hotel. Excellent workout facility. Very good food.
Disliked: Parking

Pleasant

Liked: Location and comfort
Disliked: Breakfast wasn’t included as advertised. It was $20.

Exceptional

Good

Liked: Great location
Disliked: Very expensive

Superb

Exceptional

We always stay there when...

Disliked: The walls are very thin. Can hear everything but we aren't there long that it matteres much.

Decent when flight diverted due...

Liked: It was ok. Flight diverted, so convenient. Staff was ok, but not overly accommodating.
Disliked: See above

Exceptional

Exceptional