Exceptional

Exceptional

Very pleased with our experience

Liked: Its location
Disliked: Concierge services was not as expected

Good, but not the best

Liked: En general bien
Disliked: Que a la fecha no me han mandado mi factura

Exceptional

Exceptional

Good

Liked: It was our daughter's birthday and the Concierge was so kind to organize a special surprise for her (room deco and gift). She loved it, thank you.
Disliked: The view of our room. They gave us the worst, we asked to change but they didn't seem to care about our satisfaction. Just if we paid more. Didn't like their attitude. Every guest is important also the ones paying for standard rooms. Orders at breakfast took rather long. I do not understand why a simple Expresso is not included but a Cappuccino is. Machine Coffee should be standard in a 5 Star hotel.

Amazing options to stay

Liked: Location was incredible. My room was gorgeous
Disliked: The entrance, lobby and valet is chaotic

Exceptional