Hyatt Place Roanoke Airport/Valley View, Roanoke

Hyatt Place Roanoke - hotel was nice and clean; employees were friendly. I would stay again.

Liked: Good location.
Disliked: They are doing a remodel - it wasn’t bad. They had parts of the parking lot blocked off.

Exceptional

It was okay.

Liked: The room was clean and comfortable.
Disliked: The room was clean and comfortable, except the bedding was rough and scratchy. There was a language barrier with the cleaning staff so trying to relay what we needed in English was very difficult. The pool room heater was not working so the pool was too cold to swim. We chose this hotel so that our 8 year old would be able to swim. When we asked the staff when it would be fixed they said that they could not answer as they did not have a maintenance person on staff. We got the the hotel around 8pm and thought we would just order food from the "bar". We chose two things off the very limited menu and we were told that they did not have those items because they hadn't ordered any more yet. We ended up having to go get food at a local restaurant.

I would definitely come again

Liked: Close to everything and friendly pleasant service

Phenomenal!

Liked: The hotel was very clean, staff were extremely polite, and our room was very cozy for my spouse and I and our two children. Very pleased with our stay and will definitely be back!
Disliked: The indoor pool was very very cold. We couldn’t swim in it without our lips turning purple. But I’m sure in the summer time, it’s warmer!

The front counter couldn't make...

Disliked: Hello Samantha Switzer,You requested to cancel reservation 4915230543. Although there's a charge associated with this cancellation, we asked Hyatt Place Roanoke Airport / Valley View Mall to make an exception. We haven't received a response from them yet.Here’s what you can do next:Contact the property directly at +1 540-366-4700Send them an email with your request

Bad

Very good

Liked: Room was nice and clean
Disliked: Nothing everything was perfect

Everything was okay

Liked: Clean staff friendly
Disliked: The pillows and bed were a bit uncomfortable and the room kept getting hot even with the air on

Exceptional

Liked: It was clean,roomy,and all of the staffing was extremely friendly
Disliked: The only thing I didn’t like is my room was supposed to be to come with a sofa bed and it was only a small sofa type thing that did not turn into a sofa bed so sleeping arrangements we’re extremely tight