Hyatt Place Richmond/Innsbrook Guest Reviews
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6.2 miles from Glen Allen centre |
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Christine Fri, 11 April 2025
Superb
Sejal Tue, 8 April 2025
Ok
Liked: Check in was good
Disliked: There is a hidden parking fee in the suburban hotel. It didn’t come up during reservation, but was charged later. It’s not right that you get charged after your stay & not told while booking, otherwise would have stayed somewhere else. No suburban hotels charge for parking, it’s limited to downtown. I am very upset about it, I need to be refunded my $14.
Lori Mon, 7 April 2025
The staff are kind and...
Liked: The rooms are huge and toilets/showers are separate from the sink, which made for easier preparing as we were on our way to a wedding. Breakfast was really good, the bacon on Saturday was melt in your mouth! Carpets in the lobby were run down, but incredible value for what we needed!
Marykay Sun, 6 April 2025
Stay here with comfortable beds...
Liked: The room was beautiful, bed was comfortable and the shower had great water pressure. The hotel has a bar and friendly staff.
Disliked: All was good. Breakfast at 9:30 am had limited choices and I waited for coffee but it was quickly resolved by their amazing staff.
Andres Wed, 2 April 2025
Excellent for short stays
Liked: Excellent service at the front desk!!
Disliked: Good but very basic breakfast
Gerson Mon, 31 March 2025
disappointing. disappointing. I don't have...
Disliked: Hello, on Friday I booked a room for my family, when we arrived at the place I went to check in at 10:00pm (scheduled time) the receptionist said she saw my reservation, but that she had to cancel because the hotel had closed to accommodate the soccer team. I thought this was absurd. We had to look for another hotel at 11pm with my 9 month old baby crying. I am waiting for confirmation of my refund.
Tammy Sun, 30 March 2025
Exceptional
Liked: The employee at the front desk “BOB” was very pleasant and helpful.
Christian Fri, 28 March 2025
Very good
Ashley Sat, 22 March 2025
Comfortable Stay
Liked: Great customer service, good location, tidy accommodations. All in all a pleasant stay!
Rita Thu, 20 March 2025
Good value and confortable
Liked: Great fruit, real eggs , potatoes were good
Disliked: Need USB plugs for electronics