Employees were all great but the food services needs considerable improvement.

Liked: All employees encountered were friendly and helpful. The place is very clean.
Disliked: This Hyatt is terrific EXCEPT food service. Every employee we had contact with was friendly and helpful. It's just that the food services are very limited and it's not geared for taking hot coffee/ tea to one's room. They do not have handy cardboard trays for these such as McDonalds does. The employees were fine but the food services needs great improvement.

Good place to stay if...

Liked: Location was close to Lenovo Center and downtown Raleigh. Lobby staff super. Breakfast was good.
Disliked: Housekeeping came once during our stay-which was fine, but the cleaning was mediocre.

I would not hesitate to...

Liked: Super clean. Loved the online check in and out. Very clean. Breakfast was good. Cheap uber to the hurricanes game. The. I slept all night
Disliked: The only thing I would say is the bathroom is a little small. You have to do some maneuvering to get the door open and shut. Still would recommend 10/10 because of all the great things about my stay

Superb

Liked: Room, room layout, breakfast, bathrooms, shower was AWESOME!
Disliked: pillows were horribly flat

Exceptional

Liked: Staff were friendly and accommodating with our request for early check in. Room was spacious, clean and quiet and bed was comfortable. Breakfast was delicious and offered a wide variety of items with different hot items each day. All o
Disliked: All of our needs were met and I did not see anything that needed improvement.

Exceptional

Exceptional

Good

Liked: The staff were very nice
Disliked: No bathtub only shower

Superb

Exceptional