Employees were all great but the food services needs considerable improvement.

Liked: All employees encountered were friendly and helpful. The place is very clean.
Disliked: This Hyatt is terrific EXCEPT food service. Every employee we had contact with was friendly and helpful. It's just that the food services are very limited and it's not geared for taking hot coffee/ tea to one's room. They do not have handy cardboard trays for these such as McDonalds does. The employees were fine but the food services needs great improvement.

Exceptional

Pleasant long stay at Hyatt

Liked: it was a very nice stay.. Hotel is very comfortable. We stayed for 9 days. So had to interact w the staff a lot. Catriya in the front desk was particularly helpful, she always took the extra step to support us with general questions or issues on our international delivery. İan İ believe the assistant manager was also very kind. He took the initiative to talk to head office after our questions on preparation of certain breakfast.. My wife was very happy. Thanks for taking good care and look forward to staying again ..
Disliked: Afternoon coffee in the lobby would be nice, nevertheless we had some in the room. Cleaning staff missed the room for cleaning one morning İ think they were super busy . Perhaps should have staff to support later for such incidents..

Pleasant

i'll be back

Liked: great room layoutgood common area around lobby

Very good

Exceptional

Staff is great hotel is...

Liked: Convenient staff was WONDERFUL. clean.
Disliked: Pillows were horrible. Price for what you get was too high. Room configuration was poor. Bathroom door barely misses the toilet but tons of wasted space in the sitting area. Not the luxurious mattress and pillows one would expect from a top name hotel. One of the elevators was broken and the one we rode sounded like it was on its last leg. Kinda scary.

Bad

Superb

Liked: Loved the variety of breakfast