Nice place to stay, great...

Liked: Convenience to Mercer lake and the mall
Disliked: Room is too dark, and the gray lace privacy curtains made it darker. The biggest issue was being in a room overlooking the bar/restaurant, which was noisy until 11-12pm…I was on the 3rd floor. Also, on that side, the bright lights outside my window was terrible for sleep, as even the blocking curtain didn’t hide it all. The lights are on all night.

This hotel served it's purpose...

Liked: The front desk staff were very welcoming and upbeat.
Disliked: Breakfast was nothing to look forward to. Coffee was good, but scrambled eggs watery and sausage not tasty.

Short, sweet and friendliest staff!

Liked: Breakfast was good, staff very friendly and helpful. Room was larger than expected. Great location. Gym is in great condition.

Bad

Liked: Nothing, YOU canceled my reservation when i was halfway there on a 3 hour drive. Left me & my son to sleep in the car the night before his playoff tournament. Your staff member Jason & Dennis where rude and unbelievable nasty with NO empathy to the situation they put us in. I will never reserve a room at a Hyatt again and we travel 16 times a year for these tournaments. I will also be reporting your location to the main office as well as making note of them on all social media. You people are horrible human beings.
Disliked: Read the above

Very good

Exceptional

Liked: All staff were incredibly welcoming and helpful! And, the room was large, very clean, and had a very comfortable bed.

Pleasant

Flush in the toilet was...

Liked: Staff was very nice and breakfast was great
Disliked: Flush in the toilet was broken and the mattress had a hole

A pleasant stay very convenient...

Liked: The bed and couch in the room were comfortable. Room noise was minimal despite being directly adjacent to the elevators. The shower was better than anticipated, and the mini-fridge and provided supplies were more than adequate.
Disliked: The air conditioner produced a slight smell, and it was not quiet. A patch of carpet was clearly repaired. Nothing else I encountered was negative at all.