I would tell any of my friends and family to stay at the Hyatt Place Phoenix. The rooms were awesome and very clean. Everyone was so friendly and I felt at home, and that's a good feeling. Thank you!

Liked: It was a great experience and I thought everyone was so amazing.

Exceptional

Okay until the AC unit...

Liked: Good location. Price was reasonable until we had a problem.
Disliked: Had a problem when a part in the A/C unit burned up and smoked up the room so bad it was like having a fire int the room. Told the front desk but had to be asked to be moved to another room. They did but, the smell was terrible had gotten into all our clothing even what we had in our suitcases. There was no offer to assist or compensate for the problem. It was bad. They would have kept us in the room and only put down deodorizer (which also smelled) if I hadn't insisted. Should have never had to insist and there should have at least been an offer of compensation for the smoke smell on us and belongings. Not to mention us having to breath in that stuff for the time we had to spend in the room. It was terrible. It was a thick smoke.

Very good

Excellent experience

Liked: Breakfast was good and access was easy

Front desk and cleaning staff...

Liked: Breakfast and location were good.
Disliked: All good

Great place

Liked: Location and we stay there often
Disliked: n/a

Nice

Liked: Easy access and felt safe staying there
Disliked: Water filter in gym went out and no one could fix it so it could work again while we were there

Good

Passable

Liked: It’s a nice hotel in a good location
Disliked: The pillows need replaced. They go flat and give no support. And the fold out couch mattress is very uncomfortable